Rose Moore
Grant,MI
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC Software. Also, self-motivated and easily adapts to work environment, whether it be to work as individual or be a team player. Always striving to improve daily, attain set goals and keep growing with company.
Overview
8
8
years of professional experience
Work History
Patient Services Representative
Corewell Health - Gerber Memorial Hospital
Fremont, MI
01.2023 - Current
- Greeted and assisted up 30-50 patients per day, with check-in procedures.
- Managed patient registration process, confirming data accuracy and completeness.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified insurance eligibility and coverage for patients.
- Took copayments and compiled daily financial records.
- Provided excellent customer service to patients and medical staff.
- Used EPIC software to schedule appointments.
Alpine ReStore Manager
Habitat for Humanity of Kent County
Comstock Park, MI
12.2016 - 05.2022
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Examined merchandise to verify correct pricing and attractive displays
- Generated repeat business by developing and maintaining strong team of 5 employees devoted to customer service
- Completed routine store inventories
- Answered questions about store policies and concerns to support positive customer experiences
- Optimized store displays and appearance via strategic merchandising.
- Cultivated interpersonal skills by building positive relationships with others
Administrative Assistant
Oaks of Rockford
Rockford, MI
05.2015 - 01.2016
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Performed general office duties, including answering multi-line phone systems, routing calls, delivering messages to staff and greeting visitors
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Assisted coworkers and staff members with special tasks on daily basis
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Kitchen Designer
Menards
Comstock Park, MI
11.2014 - 05.2015
- Personally created kitchen, bath and office spaces, with aid of 20/20 software
- Offering each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Displayed merchandise by arranging in appealing and orderly way to boost sales
- Fielded questions and solved problems by informing customers of current promotions and store policies
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Medical Office Assistance
Ferris State University
Big Rapids, MIMedical Office Assistance
Baker College
Muskegon, MISkills
- Strong customer relations, 5 years
- Excellent communication
- Strong knowledge of Medical Terminology
- Strong skills in; Patient Greeting, Registration, Demographics, Medical History, Insurance Verification, and payment collection
- Excellent understanding of; Patient Care and Confidentiality, HIPPA Compliance, Clinical Data Entry
- Comfortable with Technology and Databases
- Punctual and Hardworking
- Excels at being Team Player
- Detail Oriented Individual
- Analytical and Critical Thinker
- Confident and strong decision maker
- Always striving to improve work performance on daily basis
Timeline
Patient Services Representative
Corewell Health - Gerber Memorial Hospital
01.2023 - Current
Alpine ReStore Manager
Habitat for Humanity of Kent County
12.2016 - 05.2022
Administrative Assistant
Oaks of Rockford
05.2015 - 01.2016
Kitchen Designer
Menards
11.2014 - 05.2015
Medical Office Assistance
Ferris State University
Medical Office Assistance
Baker College
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