Summary
Overview
Work History
Education
Skills
Timeline
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Rose Moshinsky

Lorton,VA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Manager

Pupatella
05.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.

Customer Service Associate

Uhal
12.2022 - 04.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Kept detailed records of customer interactions to track and resolve issues quickly.

Waitress Supervisor

Glory Days Bar And Grill
10.2021 - 10.2022
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Greeted new customers, discussed specials, and took drink orders.
  • Supervised server staff and simultaneously served personal section of tables.
  • Trained staff members on use of POS system.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Education

Associate of Science - Medical Billing And Coding

Bryant And Stratton College
Buffalo
10.2024

High School Diploma -

Robert E Lee High School
Springfield, VA
06.2012

Skills

  • Strategic Planning
  • Policy Implementation
  • Business Administration
  • Operations Management
  • Data Entry
  • Health information Technology
  • Medical Terminology
  • HIPAA
  • Anatomy and Physiology
  • Reimbursement Methodolgies
  • Apply accurate medical codes
  • Attention to detail

Timeline

Manager

Pupatella
05.2023 - Current

Customer Service Associate

Uhal
12.2022 - 04.2023

Waitress Supervisor

Glory Days Bar And Grill
10.2021 - 10.2022

Associate of Science - Medical Billing And Coding

Bryant And Stratton College

High School Diploma -

Robert E Lee High School

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Rose Moshinsky