Rose Mullen

• Recruit, hire, and train new employees on company policies and procedures with focus on food handling safety standards and customer service.
• Implement promotional activities, including in-store events, to increase customer engagement and sales.
• Engage with customers on social media platforms, responding to inquiries, and promoting special offers.
• Plan and launch new weekend events, generating over $5,000 in profit, attracting hundreds of new and returning clients per event.
• Implement new technology to facilitate efficient workflow.
• Coordinate food, beverage, live music and family-friendly activities to enhance attendee experience.
• Manage day-to-day operations of the café, including scheduling, budgeting, and inventory control.

• Promoted the San Diego Gulls using various sales and marketing strategies at the Gulls' home games and community events.
• Hosted Gulls watch parties at local restaurants and businesses, distributed premium items to facilitate on-site promotions, served as point of contact for Gulls news and information, and interacted with fans.
• Assisted with facilities arrangement for all Gulls home games, and facilitated promotional giveaways.
• Distributed and promoted sales collateral at Gulls' home games, and off-site events.

• Provided excellent customer service in high-volume, fast-paced restaurant including prompt food and beverage service, ensuring accurate charges and payments and maintaining pleasant and friendly attitude.
• Enhanced efficiency by maintaining an orderly workspace.
• Trained new employees on company policies and procedures.
• Maintained extensive knowledge of current menu items, garnishes, ingredients, and preparation methods.

• Prepared for and executed sorority recruitment for three years.
• Engaged with potential new members to give information about Alpha Phi, and to identify those individuals who aligned with the sorority’s values.
• Collaborated on fundraising event organization, including the annual Red Dress Gala, which successfully raised $15,000 for the Alpha Phi Foundation for women's heart health.

● Attended weekly chapter meetings to plan and identify upcoming events.

• Strictly adhered to emergency action plans.
• Maintained constant surveillance of patrons in the swimming area.
• Enforced all safety regulations and posted rules for patrons.
• Completed incident and accident reports per policy directives.
• Counseled swimmers regarding unsafe practices and safety hazards.
• Completed 60 hours of lifeguard certification training through Red Cross to become CPR/AED and First Aid certified, and gained over 500 hours of lifeguard experience.
• Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
• Provided excellent customer service and ensured an enjoyable and safe experience for over 500 guests per week including participating in weekly activities, such as staff talent show, camper games and activities.