ROSE M VAZQUEZ
Davenport,FL
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
9
9
years of professional experience
Work History
Service Area Manager
Real Manager/Grandmanors
10.2021 - Current
- Manage 14 Townhomes Service Areas for a total of 613 doors. The Service Areas are made up of townhomes groupings, duplexes, triplexes and one group of garden homes.
- Each Service Area receives additional services from TownHall such as landscape maintenance, irrigation, exterior cleaning,roofing, painting, exterior caulking and exterior pest control. This projects are done on a project frequency schedule and according to an operating budget and reserve funding for each Service Area.
- Monthly landscape inspections, prepare report with pictures and evaluate the vendor with a grading sheet.
- Held quarterly Service Area committee meetings. ( 8 committee's)
- Monthly reports to the Service Areas and Management.
- Documented service requests from community members as a task or project in CiraNet.
- Inspection of work performed by vendors and documented in a project inspection log.
- Search for new vendors to add to the RFP process for landscape, roofing, painting, etc.
- Responsible for documenting GoGov tickets from homeowners and ensuring landscape vendors are responding to GoGov tickets promptly.
- Triage FAQ's not pertaining to Service Area to the correct department.
- Professional and solution oriented communication with residents daily.
- Weekly reports to General Manager.
Onsite Assistant General Manager
Real Manager/Grand Manors
01.2019 - 10.2021
- Assist General Manager on residents service requests.
- Managed approximately 20 incoming calls, emails and faxes per day from customers.
- Managed Pest Control weekly services to residents. Logged all service requests.
- Processed all ARC applications
- Managed the gated control access
- Building inspection walk through
- Held new residents orientations
- Organized activities with Manager
- Collection of water bills based on consumption
Community Manager HOA
Fairway Courts Condominium Regime
08.2016 - 01.2019
- Supervised pool, elevators, maintenance, security and landscape vendors.
- Accounts Receivable, Payables, Billing of maintenance fees. Also purchased all equipment and materials needed for the maintenance staff.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Simple accounting
- Walk thru facilities to detect any replacements needed, managed budget for Board of Directors
- Worked insurance claims
Homeowners Association Community Manager
The Marbella Club- Palmas del Mar
10.2015 - 07.2016
- Supervised contractors for pool, elevators, maintenance, security, landscaping and others
- Managed approximately 20 incoming calls, emails and faxes per day from customers,
- Also supervised concierge office- customer service
- Accounts Receivable, Payable, Billing of maintenance fees
- Simple accounting
- Supervised Security Company
Education
Certified As Community Manager - Administrator
Sulky Lugo Real Estate
Carolina, PR01.2012
Associated Degree - Secretarial Sciences
Inter American University
Fajardo, PR01.1987
Skills
- Staff management
- Inventory control
- Knowledge of software programs as Ciramail, Ciranet, Smart Webs, Teams
- Knowledge of Microsoft programs as Excel, word, etc
- Data entry
- Fully bilingual
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Service Area Manager
Real Manager/Grandmanors
10.2021 - Current
Onsite Assistant General Manager
Real Manager/Grand Manors
01.2019 - 10.2021
Community Manager HOA
Fairway Courts Condominium Regime
08.2016 - 01.2019
Homeowners Association Community Manager
The Marbella Club- Palmas del Mar
10.2015 - 07.2016
Associated Degree - Secretarial Sciences
Inter American University
Certified As Community Manager - Administrator
Sulky Lugo Real Estate
Similar Profiles
JENNIFER KHALIL, CMCA, AMSJENNIFER KHALIL, CMCA, AMS
General Manager at GrandManorsGeneral Manager at GrandManors
Kristen KozikKristen Kozik
Onsite Community Association Manager at GrandManorsOnsite Community Association Manager at GrandManors
Ricardo GonzalezRicardo Gonzalez
Account Manager at Commercial supervisor associate account manager / Senior Associate Account Manager/ Builder's Risk Account ManagerAccount Manager at Commercial supervisor associate account manager / Senior Associate Account Manager/ Builder's Risk Account Manager
Anabelle SantosAnabelle Santos
Telephonic Case Manager RN 2 at CarePlus/HumanaTelephonic Case Manager RN 2 at CarePlus/Humana
Johayri FelixJohayri Felix
Sales Support Administrator at CenteneSales Support Administrator at Centene