Rose Nguy
San Antonio,United States
Summary
Detail-oriented and analytically skilled business professional with over ten years of diverse experience across multiple sectors, including finance, education, and healthcare. Recognized for outstanding performance in developing internal testing and loss mitigation programs, as well as leading audit teams in optimization. Experienced in managing and guiding teams effectively, with expertise in compliance and efficiency. Proficient in designing databases, conducting internal testing, focusing on procedural efficiencies, and regulatory compliance standards. Skilled in evaluating and implementing processes and procedures, along with policy controls, to maintain accuracy and efficiency, while reducing risk. Excellent interpersonal skills are essential for fostering a positive work environment, and driving organizational success.
Overview
10
10
years of professional experience
Work History
Merchandise and Flow Associate
Homegoods Stores
San Antonio, TX
06.2024 - Current
- Helped customers locate items within the store using the inventory system.
- Ensured compliance with company safety regulations at all times while on the job.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Assisted customers with selecting items and answering questions about products.
- Organized the store by returning merchandise to the proper areas and restocking displays.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered store and merchandise questions and led customers to the wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Cross-trained to work in multiple areas of the store to support the business's needs.
Quality Assurance Analyst
Wells Fargo & Company
San Antonio, TX
04.2008 - 08.2022
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Facilitated training sessions for junior QA analysts on testing techniques and best practices.
- Collaborated with development teams to troubleshoot issues.
- Conducted internal audits to measure adherence to established federal regulatory standards.
- Evaluated new testing tools and technologies to enhance the quality assurance process.
- Developed corrective and preventive action plans to resolve non-compliance issues.
- Maintained self-study program to enhance QA knowledge and skills.
Education
Bachelor of Arts - Sociology with Education Concentration
Ashford University
Clinton, IASkills
- Customer service
- Inventory management
- Visual merchandising
- Supply restocking
- Product display
- Sales promotion
- Process improvement
- Data collection and analysis
- Loss prevention
- Team collaboration
- Cross-functional teamwork
- New hire training
- Work Planning and Prioritization
- Policy implementation
- Multitasking and organization
- Attention to detail
- MS Office Suite
- Adaptability and flexibility
- Problem solving
Languages
Spanish
Limited
Vietnamese
Professional
Timeline
Merchandise and Flow Associate
Homegoods Stores
06.2024 - Current
Quality Assurance Analyst
Wells Fargo & Company
04.2008 - 08.2022
Bachelor of Arts - Sociology with Education Concentration
Ashford University
Similar Profiles
Kyle MatherKyle Mather
Backroom Coordinator at Homegoods StoresBackroom Coordinator at Homegoods Stores
Rosemary TkaczykRosemary Tkaczyk
Sales Associate at Homegoods StoresSales Associate at Homegoods Stores
Jim LormanJim Lorman
Store Manager at Homegoods StoresStore Manager at Homegoods Stores
Mario PalazzoloMario Palazzolo
Backroom Coordinator at Homegoods StoresBackroom Coordinator at Homegoods Stores
JOY PRESTONJOY PRESTON
Program Specialist IV at HHSC -Utilization ReviewProgram Specialist IV at HHSC -Utilization Review