Rose Nunez
El Paso,TX
Summary
Dynamic customer service professional with proven expertise at GC Services, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and payment processing, I consistently deliver exceptional service, fostering strong relationships and improving retention rates in high-pressure environments.
Overview
2018
2018
years of professional experience
Work History
Customer Service Representative
GC Services
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
Server
Speaking Rock Entertainment Center
04.2013 - 04.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Deploma -
Socorro High School
El Paso, TX2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Onesourse, jaba and all Microsoft
- Microsoft Excel
- Payment processing
- Relationship building
- Problem resolution
Timeline
Server
Speaking Rock Entertainment Center
04.2013 - 04.2017
Customer Service Representative
GC Services
Deploma -
Socorro High School
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