Rose Orzel
Warren
Summary
Experienced sales professional with proven ability to drive revenue growth and build lasting client relationships. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in strategic account management, client negotiations, and market analysis. Renowned for reliability, communication skills, and results-driven mindset.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Executive
CertaSite Fire & Life Safety
06.2025 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for client.
- Promote and sell fire safety solutions (e.g., fire alarms, sprinklers, extinguishers, suppression systems, safety audits, training).
- Stay up to date with local fire safety codes and regulations to guide clients on compliance.
Sales Representative
Cintas First Aid and Safety
01.2022 - 06.2025
- Develop and maintain a comprehensive understanding of products, services and competitors to enhance sales presentations.
- Manage customer accounts to secure customer satisfaction and repeat business.
- Meet with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generate weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Negotiate contracts with clients and develop relationships with key personnel.
- Utilize CRM software to manage customer accounts and track performance metrics.
- Set and achieve company defined sales goals.
- Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Meet with customers to discuss and ascertain needs, tailor solutions and close deals in order to keep them OSHA compliant.
Assistant General Manager/Marketing Sales Manager
Working Class Outlaws
06.2018 - 01.2022
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Hired and trained staff for FOH and BOH positions.
Sales and Leasing Consultant
Matthews-Hargreaves Chevrolet
04.2017 - 06.2018
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Focused on vehicle-needs assessment and offered product knowledge and demonstration with clients.
- Educated clients on available warranty options during sales demonstration.
New Car Sales Consultant/Service Advisor
Ray Laethem Buick GMC Chrysler Dodge Jeep Ram
01.2016 - 03.2017
- Outlined sales, warranty, and service procedures.
- Completed registration paperwork and sales documentation.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Negotiated vehicle prices and secure financing for customers.
- Responded to customer enquiries via telephone and email.
- Demonstrated vehicles and features, and conduct test drives.
- Located desired vehicles at auctions and other dealerships.
- Prepared purchased vehicles and completed final delivery checks.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Service Advisor
Suburban Ford of Sterling Heights
09.2014 - 01.2016
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed estimates by costing materials, supplies, and labor.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Bar Manager
Lounge In The Woods
09.2008 - 09.2014
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Built food and drink menu while keeping seasonal spirit rotation In mind.
Education
Business -
Macomb Community College
Warren, MISkills
- Digital Marketing
- CRM software
- Budgeting
- Business Development
- HR sourcing
- Digital marketing
- Account Management
- Profit & loss
- Recruiting
- Sales
- Client relationship building
- Pipeline management
- Negotiation
- Sales Support
- Sales
- Account management
- Leadership
Accomplishments
General Motors "Mark of Excellence" Award 2016
General Motors "Mark of Excellence" Award 2017
Cintas FAS Winners Circle FY24'
Cintas FAS Summit Club Achiever FY24' Q1, Q2, Q3, Q4
Cintas FAS Winners Circle FY25'
Cintas FAS Summit Club Achiever FY25' Q1, Q2, Q3, Q4
Cintas FAS Top 95 Sales Reps of the year FY25'
Certification
- OSHA 30
- First Aid Certification
Timeline
Account Executive
CertaSite Fire & Life Safety
06.2025 - Current
Sales Representative
Cintas First Aid and Safety
01.2022 - 06.2025
Assistant General Manager/Marketing Sales Manager
Working Class Outlaws
06.2018 - 01.2022
Sales and Leasing Consultant
Matthews-Hargreaves Chevrolet
04.2017 - 06.2018
New Car Sales Consultant/Service Advisor
Ray Laethem Buick GMC Chrysler Dodge Jeep Ram
01.2016 - 03.2017
Service Advisor
Suburban Ford of Sterling Heights
09.2014 - 01.2016
Bar Manager
Lounge In The Woods
09.2008 - 09.2014
Business -
Macomb Community College
Awards
Mark Of Excellence-General Motors, March 2016
Links
https://www.linkedin.com/in/rosemary-orzel-960923a7
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