Summary
Overview
Work History
Education
Skills
Timeline
CORE COMPETENCIES
Generic

Rose Oshaia

East Orange,USA

Summary

Strategic IT Operations Leader | ITAM Specialist | Global Operations Executive Dynamic, people-driven IT leader with a proven track record of owning end-to-end asset management strategies and scaling global operations. Expert in shaping ITAM product visions, driving SaaS and hardware consolidation, and delivering data-driven cost-saving transformations. Passionate about building high-performing teams, fostering a culture of accountability, and aligning technical roadmaps with organizational goals.

Overview

25
25
years of professional experience

Work History

Senior Director, IT

Arcadia
New York, NY
10.2022 - Current
  • ITAM Strategy & Execution: Built the IT organization from the ground up, implementing comprehensive policies for hardware and software lifecycle management.
  • Contract & License Ownership: Took over the full contract lifecycle, improving renewal timing, negotiating better terms, and ensuring licensing alignment.
  • Cost Optimization & Analytics: Led high-impact initiatives to consolidate SaaS and hardware, using data to identify and eliminate waste across the ecosystem.
  • Cross-Functional Integration: Led IT workstreams for M&A, managing the post-acquisition integration of disparate systems and support models.

VP, Global IT Support

Better Mortgage
New York, NY
12.2019 - 10.2022
  • Operations Scaling: Scaled the IT team 10x while standardizing global tech stacks and streamlining the asset onboarding process.
  • Asset Management Roadmap: Collaborated with leadership to reduce SaaS spend through rigorous inventory auditing and tool optimization.
  • Team Development: Fostered a culture of ownership and transparency; launched career ladders for IT roles to promote internal growth and accountability.

Director, IT

Rent The Runway
New York, NY
06.2014 - 12.2019
  • Omni-channel Asset Oversight: Owned IT strategy and asset tracking for corporate offices, high-volume warehouses, and retail locations.
  • Budget & Vendor Management: Directly managed budgets and vendor relationships, implementing change management practices for new technology deployments.
  • Automation: Developed and deployed automated workflows to improve the accuracy of asset tracking and support response times.

IT Service Desk Lead

Tiffany & Co.
Parsippany, NJ
04.2001 - 02.2014
  • Infrastructure Maintenance: Oversaw maintenance and inventory of LAN, Telephony, and AV assets across IT closets.
  • Performance Monitoring: Managed 24/7 support schedules and team performance to ensure timely resolution of hardware and software escalations.

Education

High School Diploma -

American Cooperative School
Monrovia, Liberia

Skills

  • Strategic Leadership: ITAM Product Ownership, DEI Advocacy, Staff Mentorship
  • Technical Operations: SaaS Consolidation, Process Automation, LAN/Telephony/AV Maintenance
  • Business Operations: Vendor & Contract Management, Budget Optimization, M&A Integration

Timeline

Senior Director, IT

Arcadia
10.2022 - Current

VP, Global IT Support

Better Mortgage
12.2019 - 10.2022

Director, IT

Rent The Runway
06.2014 - 12.2019

IT Service Desk Lead

Tiffany & Co.
04.2001 - 02.2014

High School Diploma -

American Cooperative School

CORE COMPETENCIES

  • ITAM Product Ownership: End-to-end lifecycle management and strategy execution.
  • Asset Inventory & Compliance: Hardware, software, and license tracking across global tech stacks.
  • SaaS & Vendor Ecosystems: Optimizing renewals, contract terms, and vendor relationships.
  • Strategic Roadmapping: Partnering with leadership to eliminate waste and streamline workflows.
  • Global Team Leadership: Mentoring and developing ITAM professionals in 24/7 environments.
Rose Oshaia