Rose Oshaia
East Orange,USA
Summary
Strategic IT Operations Leader | ITAM Specialist | Global Operations Executive Dynamic, people-driven IT leader with a proven track record of owning end-to-end asset management strategies and scaling global operations. Expert in shaping ITAM product visions, driving SaaS and hardware consolidation, and delivering data-driven cost-saving transformations. Passionate about building high-performing teams, fostering a culture of accountability, and aligning technical roadmaps with organizational goals.
Overview
25
25
years of professional experience
Work History
Senior Director, IT
Arcadia
New York, NY
10.2022 - Current
- ITAM Strategy & Execution: Built the IT organization from the ground up, implementing comprehensive policies for hardware and software lifecycle management.
- Contract & License Ownership: Took over the full contract lifecycle, improving renewal timing, negotiating better terms, and ensuring licensing alignment.
- Cost Optimization & Analytics: Led high-impact initiatives to consolidate SaaS and hardware, using data to identify and eliminate waste across the ecosystem.
- Cross-Functional Integration: Led IT workstreams for M&A, managing the post-acquisition integration of disparate systems and support models.
VP, Global IT Support
Better Mortgage
New York, NY
12.2019 - 10.2022
- Operations Scaling: Scaled the IT team 10x while standardizing global tech stacks and streamlining the asset onboarding process.
- Asset Management Roadmap: Collaborated with leadership to reduce SaaS spend through rigorous inventory auditing and tool optimization.
- Team Development: Fostered a culture of ownership and transparency; launched career ladders for IT roles to promote internal growth and accountability.
Director, IT
Rent The Runway
New York, NY
06.2014 - 12.2019
- Omni-channel Asset Oversight: Owned IT strategy and asset tracking for corporate offices, high-volume warehouses, and retail locations.
- Budget & Vendor Management: Directly managed budgets and vendor relationships, implementing change management practices for new technology deployments.
- Automation: Developed and deployed automated workflows to improve the accuracy of asset tracking and support response times.
IT Service Desk Lead
Tiffany & Co.
Parsippany, NJ
04.2001 - 02.2014
- Infrastructure Maintenance: Oversaw maintenance and inventory of LAN, Telephony, and AV assets across IT closets.
- Performance Monitoring: Managed 24/7 support schedules and team performance to ensure timely resolution of hardware and software escalations.
Education
High School Diploma -
American Cooperative School
Monrovia, LiberiaSkills
- Strategic Leadership: ITAM Product Ownership, DEI Advocacy, Staff Mentorship
- Technical Operations: SaaS Consolidation, Process Automation, LAN/Telephony/AV Maintenance
- Business Operations: Vendor & Contract Management, Budget Optimization, M&A Integration
Timeline
Senior Director, IT
Arcadia
10.2022 - Current
VP, Global IT Support
Better Mortgage
12.2019 - 10.2022
Director, IT
Rent The Runway
06.2014 - 12.2019
IT Service Desk Lead
Tiffany & Co.
04.2001 - 02.2014
High School Diploma -
American Cooperative School
CORE COMPETENCIES
- ITAM Product Ownership: End-to-end lifecycle management and strategy execution.
- Asset Inventory & Compliance: Hardware, software, and license tracking across global tech stacks.
- SaaS & Vendor Ecosystems: Optimizing renewals, contract terms, and vendor relationships.
- Strategic Roadmapping: Partnering with leadership to eliminate waste and streamline workflows.
- Global Team Leadership: Mentoring and developing ITAM professionals in 24/7 environments.