Optical Supervisor
Dr.Lianne Pino
- Streamlined workflow for the optical department, implementing effective organization and communication strategies.
- Optimized lab processes to increase production efficiency while maintaining high-quality standards for eyewear construction.
- Evaluated insurance coverage for patients, maximizing benefits while minimizing out-of-pocket expenses.
- Ensured compliance with industry regulations by staying current on updates and adjusting practices accordingly.
- Educated patients on proper lens care techniques, prolonging the life of their eyewear investments.
- Resolved customer complaints professionally, addressing concerns in a timely manner to maintain client satisfaction levels.
- Improved customer retention rates by building strong relationships through exceptional service and follow-up care.
- Provided personalized frame recommendations based on facial features, lifestyle needs, and budget considerations.
- Enhanced patient satisfaction by providing efficient optical services and addressing concerns promptly.
- Maintained a clean and organized workspace, ensuring optimal functionality for staff and patients.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Explained prescriptions, optical terminology and products to customers.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.