Rose Parker, MA
Douglasville,Georgia
Summary
Accomplished Crisis Counselor with a proven track record at Cobb-Douglas Community Service Board, adept in behavioral health and demonstrating unparalleled empathy. Expert in managing crisis situations and enhancing patient outcomes through collaborative approaches and multicultural competence. Significantly improved client satisfaction and compliance, leveraging patient confidentiality and substance abuse awareness skills. Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
Overview
22
22
years of professional experience
Work History
Crisis Counselor
Cobb-Douglas Community Service Board
05.2001 - 12.2013
- Provided telephonic emergency response in crisis situations to diffuse tensions and prevent violence.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients, assess and address concerns.
- Managed high-stress situations with a calm demeanor, providing the necessary support to patients and referred to appropriate level of care within the mental health agency.
- Entered clear and concise documentation of all calls with close attention to HIPPA regulations.
- Researched medical benefits and answered claim eligibility inquires.
Community Support Individual Coordinator
Back on Track Family Intervention Services
02.2002 - 06.2007
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Conducted home and school visits in order to ensure client compliance with treatment plan.
- Utilized crisis intervention skills to defuse potential volatile involving client.
Case Coordinator
Mecklenburg Area Mental Health
05.1999 - 05.2001
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
- Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
- Demonstrated cultural competence in working with diverse populations, ensuring equitable access to services for all clients.
- Improved patient outcomes with timely interventions and proactive case management solutions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Provided education on available resources and support services to empower patients in managing their own health goals.
- Monitored patient progress, regularly updating documentation and communicating relevant information to all pertinent stakeholders.
Intake Assessment Coordinator
Charter Pines Behavioral Health
12.1994 - 05.1996
- Immediate telephonic response to patients requesting services for issues with severe and persistent mental and substance abuse issues.
- Engaged clients in conversation to determine feelings and apprehensions.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Assessed caller level of acuity, facilitated hospitalization or intensive outpatient treatment.
- Accurate documentation of all calls .
- Conducted pre-certification of hospital admission from insurance carrier.
Social Work Supervisor
Big Brothers-Big Sisters of America
10.1991 - 09.1994
- Assessed children from single parent homes who were determined to be at risk of out of home placement and matched with volunteer mentors.
- Managed two area mental health locations.
- Supervised social work staff.
- Conducted psychological evaluations and back ground checks of potential volunteer mentors.
- Recruited and interviewed employment candidates and assisted in the hiring process.
- Conducted employee evaluations.
- Participated in agency fundraising events.
- Promoted a strengths-based approach to empower clients and foster resilience in overcoming challenges.
- Mentored new social workers entering the field to promote professional growth and solidify foundational skills necessary for success.
- Initiated multidisciplinary team collaboration, resulting in comprehensive care for clients with complex needs.
Education
Master of Arts - Counseling
University of Detroit Mercy
Detroit, MI05.1992
BBA - Human Resource Management
University of Detroit
Detroit, United States12.1980
Skills
- Elderly Care
- Substance abuse awareness
- Patient confidentiality
- Behavioral Health
- Relapse Prevention
- Empathy Display
- Multicultural Competence
- Collaborative Approach
Timeline
Community Support Individual Coordinator
Back on Track Family Intervention Services
02.2002 - 06.2007
Crisis Counselor
Cobb-Douglas Community Service Board
05.2001 - 12.2013
Case Coordinator
Mecklenburg Area Mental Health
05.1999 - 05.2001
Intake Assessment Coordinator
Charter Pines Behavioral Health
12.1994 - 05.1996
Social Work Supervisor
Big Brothers-Big Sisters of America
10.1991 - 09.1994
Master of Arts - Counseling
University of Detroit Mercy
BBA - Human Resource Management
University of Detroit
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