Rose Pastor
Hollis Center,ME
Summary
Skilled Office Manager and Consultant with a proven track record, adept in bookkeeping and fostering customer relations. Excelled in streamlining operations, enhancing database administration, and securing sales deals. Demonstrates a unique blend of technical support proficiency and relationship-building expertise, ensuring client satisfaction.
Overview
9
9
years of professional experience
Work History
Office Manager
Jimmy Milkman Home Delivery
Hollis, Maine
11.2020 - 01.2025
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored inventory levels and placed orders when needed.
- Negotiated contracts with customers to secure sales deals.
EHR Consultant
EHR Funding
Tustin, CA
01.2016 - 09.2020
- Provided technical assistance to staff on various aspects of the EHR system, such as patient registration, billing, scheduling.
- Resolved issues with hardware or software components related to the implementation of an EHR system.
- Assisted in developing disaster recovery plans for protecting sensitive health information stored within an electronic health record.
- Created documentation that outlines how the organization will use its new EHR system.
- Maintained detailed records of all tasks performed while working on projects associated with implementing an EHR system.
- Updated and maintained databases with current information.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
Education
Some College (No Degree) - Nursing Practice
Pacific College
Costa Mesa, CASkills
- Bookkeeping
- Billing
- Report preparation
- Scheduling and calendar management
- Account reconciliation
- Vendor engagement
- Customer relations
- Clear oral/written communication
- Technical support
- Relationship building
- Database administration
Timeline
Office Manager
Jimmy Milkman Home Delivery
11.2020 - 01.2025
EHR Consultant
EHR Funding
01.2016 - 09.2020
Some College (No Degree) - Nursing Practice
Pacific College
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