Summary
Overview
Work History
Education
Skills
Timeline
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Rose Pastor

Hollis Center,ME

Summary

Skilled Office Manager and Consultant with a proven track record, adept in bookkeeping and fostering customer relations. Excelled in streamlining operations, enhancing database administration, and securing sales deals. Demonstrates a unique blend of technical support proficiency and relationship-building expertise, ensuring client satisfaction.

Overview

9
9
years of professional experience

Work History

Office Manager

Jimmy Milkman Home Delivery
Hollis, Maine
11.2020 - 01.2025
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Developed and implemented office policies and procedures.
  • Maintained filing system for records, correspondence and other documents.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Monitored inventory levels and placed orders when needed.
  • Negotiated contracts with customers to secure sales deals.

EHR Consultant

EHR Funding
Tustin, CA
01.2016 - 09.2020
  • Provided technical assistance to staff on various aspects of the EHR system, such as patient registration, billing, scheduling.
  • Resolved issues with hardware or software components related to the implementation of an EHR system.
  • Assisted in developing disaster recovery plans for protecting sensitive health information stored within an electronic health record.
  • Created documentation that outlines how the organization will use its new EHR system.
  • Maintained detailed records of all tasks performed while working on projects associated with implementing an EHR system.
  • Updated and maintained databases with current information.
  • Reviewed project requirements to identify customer expectations and resources needed to meet goals.

Education

Some College (No Degree) - Nursing Practice

Pacific College
Costa Mesa, CA

Skills

  • Bookkeeping
  • Billing
  • Report preparation
  • Scheduling and calendar management
  • Account reconciliation
  • Vendor engagement
  • Customer relations
  • Clear oral/written communication
  • Technical support
  • Relationship building
  • Database administration

Timeline

Office Manager

Jimmy Milkman Home Delivery
11.2020 - 01.2025

EHR Consultant

EHR Funding
01.2016 - 09.2020

Some College (No Degree) - Nursing Practice

Pacific College

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