Kanishaben Patel
Savannah,USA
Summary
Dynamic Business Management professional with over 9 years of experience in customer service management and supervision, awarded the Silver-Level Achievement Award for Operations Excellence. Recently obtained the Google Business Intelligence Professional Certificate, specializing in data modeling and ETL processes using tools like Google Sheets, BigQuery, and Data Studio. Demonstrated ability to enhance decision-making through actionable insights and interactive dashboards while optimizing operational efficiency and service quality. Expertise in patient relations and medical operations, combining strong organizational skills with a commitment to exceptional results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Support Specialist
Concentra Occupational Health
Garden City, GA
10.2024 - Current
- Executed front-desk duties by greeting patients, ensuring accurate insurance verification, and processing transactions.
- Coordinated appointment bookings to maintain efficient interaction with healthcare team members.
- Maintain accurate patient records, and ensure compliance with HIPAA and Concentra policies.
- Assist in patient triage, obtaining vital signs, and medical history before provider evaluation.
- Support physicians in minor procedures, specimen collection, and preparing exam rooms.
- Managed workers' compensation cases through effective employer communication and precise documentation.
- Manage office administration tasks, including scanning, faxing, and organizing medical supplies.
- Provide exceptional customer service, addressing patient concerns, and ensuring a positive experience.
Customer Service Supervisor
Hampton Inn by Hilton-Richmond Hill
Richmond Hill, USA
08.2018 - Current
- Led process improvement and problem-solving efforts to create standard procedures and an escalation policy for the guest support team.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Liaised with guests, management, and the sales team to better understand guests' needs and recommend appropriate solutions.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and guest requirements.
- Assisted in the recruiting process and explained the job duties and requirements.
- Booked large groups for weddings, seminars, conferences, and other events, providing the best available room rates.
- Participated in financial activities such as setting room rates, establishing budgets, and allocating funds to departments.
- Established and updated work schedules to account for changing staff levels, and expected workloads.
- Managed over 100 customer calls per day.
Implementation Specialist
GDH Consulting
Remote, USA
06.2022 - 04.2023
- Company Overview: Remote consulting services specializing in system implementations for the hospitality industry
- Expert in PEP and ONQ system for Hilton Brand
- Staff Training, system interfacing, and support post-Live
- Executing scheduled activities on site and leading projects solely and independently
- Proficient in System Database Build, hardware placement, and set up interfaces for site
- Delivered an exceptionally high level of professionalism and support to each client, upholding the company's commitment to service
- Project sign-off, wrap up, and handover as per project plan and task list for 20 sites in a short time
- Assisted in creating tickets and in remote or onsite tasks as needed
- Assisted in site lead and assist opening hotel with pre-hotel opening and post-hotel opening tasks
- Assessed project scope to confirm details and understand customer expectations in advance
- Configured hardware, devices, and software to set up workstations for employees and owners
- Focused solutions on industry-specific workflow, client base, and protocols, tailoring implementations to client needs
- Specialist with expertise in rectifying issues, with experience installing, setting up, and testing systems, software, and hardware while installing a variety of applications such as PEP, ONQ, and R&I for Hilton both remotely and at client sites
- Remote consulting services specializing in system implementations for the hospitality industry
Medical Assistant Technician
SouthCoast Health
Savannah, USA
06.2019 - 06.2022
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Managed over 40 patients per day with efficiency
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions
- Oriented and trained new staff on proper procedures and policies
- Assist patients with Echocardiogram, Stress tests, Hook up with heart monitors, vitals, referrals, and EKG
- Liaised with patients, addressed inquiries, appointment requests, and billing questions
- Worked closely with Medical billing and records department to bill and claim every patients charges and update their record
Lead Customer Service Associate
Hampton Inn & Suites
Savannah, USA
10.2015 - 08.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification and managed high volume property with up to 100 guests
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking quality and freshness of products, and performing daily inventory counts for breakfast and front desk
- Prepared variety of different written communications, reports and documents to ensure smooth operations
- Confirmed relevant guest information and payment methods to prevent fraud
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Used quick response and dynamic service skills to build relationships with patrons, improving guest retention rate
Assistant Manager
Dunkin' Donuts
Hampstead, USA
02.2013 - 02.2015
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Recruited and hired employees offering talent, charisma and experience to restaurant team
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
Education
Bachelor's degree - Business Management/Human Resource
Georgia Southern University
Savannah, GA12.2023
Associate in Applied Science -
Savannah Technical College
Savannah, GA08.2020
Diploma in Medical Office Specialist -
Savannah Technical College
Savannah, GA12.2019
Associate in Science (AS) -
Savannah Technical College
Savannah, GA08.2019
Diploma in Nursing Assistant -
Savannah Technical College
Savannah, GA05.2018
Diploma in Patient Care Technician -
Savannah Technical College
Savannah, GA04.2018
Diploma in Health Care Assistant -
Savannah Technical College
Savannah, GA03.2018
High school diploma or GED - Biology
N.K.High.School
Petlad, Gujarat06.2011
Skills
- Administration and Operations
- Data entry
- Workers' Compensation and Occupational Health Support
- SQL
- Project leadership
- Accounting
- Jira Agile software management
- Recruiting
- Invoicing and billing
- Customer service
- Financial management
- Project implementation
- Communication skills
- Sales
- Project management
- Microsoft Word
- Teamwork and collaboration
- Microsoft Office
- Human resources
- Data Analysis Expertise
- Customer relationship management
- Financial analysis
- Correspondence management
- Attention to Detail
- Problem anticipation and resolution
Certification
- BLS Certification
- CPR Certification
- CNA
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Support Specialist
Concentra Occupational Health
10.2024 - Current
Implementation Specialist
GDH Consulting
06.2022 - 04.2023
Medical Assistant Technician
SouthCoast Health
06.2019 - 06.2022
Customer Service Supervisor
Hampton Inn by Hilton-Richmond Hill
08.2018 - Current
Lead Customer Service Associate
Hampton Inn & Suites
10.2015 - 08.2018
Assistant Manager
Dunkin' Donuts
02.2013 - 02.2015
Bachelor's degree - Business Management/Human Resource
Georgia Southern University
Associate in Applied Science -
Savannah Technical College
Diploma in Medical Office Specialist -
Savannah Technical College
Associate in Science (AS) -
Savannah Technical College
Diploma in Nursing Assistant -
Savannah Technical College
Diploma in Patient Care Technician -
Savannah Technical College
Diploma in Health Care Assistant -
Savannah Technical College
High school diploma or GED - Biology
N.K.High.School
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