ROSE PETER

• Optimized profits by controlling food, beverage and labor costs.
• Prepared employee schedules to maintain appropriate staffing levels during peak periods.
• Conducted weekly team meetings to discuss performance issues and provide feedback.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Developed strategies for improved operational efficiency and customer satisfaction.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
• Resolved customer complaints in a professional manner to maintain positive relationships with guests.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Account Payables Specialist

· Processing incoming payments and ensuring compliance with financial regulations and procedure

· Preparing bills, invoices, bank deposits, organizing and filling transaction documents

· Evaluating reports and verifying discrepancies to resolve client billing issues and finalize client’s payments

· Preparing and processing electronic payments, transfers and financial transactions

· Entering and uploading transaction reports and invoices into company databases

Sorting, coding, matching and filling invoices, expense reports

• Audited company's legal documents to verify compliant policies and procedures.

• Created reports in Excel/Access and supported all areas of responsibility within a seven-person client service team.
• Assisted with presentation development in PowerPoint.
• Helped with data entry, mailing, and filing.
• Drafted activity summaries in Word.
• Joined the team in internal planning meetings.
• Updated client data and provided contact details to key stakeholders.

• Supported audit readiness across the Global Health Supply Chain (GHSC) - Finance & Compliance by ensuring that documents were accessible, accurate, and complete to justify costs, show compliance, and support key indicators.
• Performed assessments of existing files to assess the health of Global Health Supply Chain (GHSC-PSM) key records by reviewing selected procurements.
• Created reports, working papers, and memos outlining the status of documents.
• Participated in weekly meetings with the Risk Assessment and Transaction Remediation team to share findings.
• Collaborated with internal teams to resolve escalated customer queries quickly.
• Created detailed reports of all service activities for management review.