Rose Pittser

• Contracted work with Manpower Group of Tulsa.
• Processing an average of 80 employment background checks and communicating via text and email with the candidate, if more information is needed (driver’s license, SSN, work or college transcript or degree). Once the background is cleared, scheduling orientation/start date and hiring the candidate in Workday, so benefits and vacation would start on the orientation date.
• Programs used: Workday, Grayscale, Forecasting, Outlook Express, and Teams.
• Complied with all federal, state, and local regulations, as well as company rules.
• Evaluated pre-employment assessment results to ensure proper alignment between candidate skills and position requirements.

• Contracted work with Manpower Group of Tulsa.
• Coordinated special project to address newly enacted warrant recall requirements.
• Processed all citations and bench warrants as per new legislation.
• Worked with diverse teams on multiple projects, ensuring tasks were completed on time.
• Delivered clerical assistance to staff through copying, faxing, and filing documents.

• Contracted work with Manpower Group of Tulsa.
• Reviewed flagged accounts requiring adjustments or estimations of monthly water usage.
• Placed work orders for water meters or automated meter readers (AMRs) replacement.

Sorting 300 or more pieces of mail and packages on a rural route in address delivery order, marking packages in delivery order, loading the LLV mail truck, and leaving from the post office to the route. Delivered daily mail and packages, collected outgoing items, and ensured secure return to the Post Office, maintaining postal integrity by following Postal Service policies and procedures to protect the integrity of mail and customer information. The usage of portable devices to maintain system records by scanning items delivered to homes and businesses.

• Managed meal preparation operations serving all students at Owasso High School.
• Managed cashiering during peak lunch hours.
• Facilitated double-protein meal preparations catering to unique dietary restrictions of athletes.
• Adapted to schedule changes swiftly in a dynamic setting.

• Handled incoming customer inquiries regarding rental vehicle claims.
• Reviewed claims and collected police reports, third-party information, and auto insurance details.
• Ensured timely document upload into claim system.
• Communicated with relevant parties through calls and letters regarding claim statuses.
• Handled numerous accounts with a focus on professionalism and precision.

• Handled daily reception of 500 pieces of incoming mail, including parking/speeding citations and vehicle-related violations.
• Managed customer notifications for citation information via CSM.
• Any vehicle equipment citations assumed by EAN.
• Entered data, generated reports, and produced tracking documents.
• Gathered and organized materials to support operations.

Experienced employment loss caused by Pandemic impact.

• Maintained records of invoices and support documents while verifying accuracy of billing data and revising errors.
• Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Maintained communication to secure prompt payment recoveries.

• Utilized various tools including work scheduling software, Microsoft Word, multiline telephone systems, spreadsheet applications, cash drawers, desktop calculators, copy machines.
• Handled daily office activities such as file organization, document duplication and inventory replenishment.
• Maintained compliance with all established guidelines and legal requirements.
• Reported financial data and updated financial records in ledgers and journals.

Cared for terminally ill family member causing extensive work absences.

• Generated statements, bills, invoices and updated records for purchased items or services rendered while handling customer inquiries and performing general administrative tasks.
• Addressed disputes promptly while ensuring professional conduct during conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Resolved customer inquiries regarding their Gas accounts.
• Analyzed customers' contracts and investigated prior billing records.
• Checked account activity through communication with various utility services.
• Processed reports to handle refund credits on accounts.
• Addressed conflicts calmly in tense situations, achieving successful resolutions.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with team members to develop best practices for consistent customer service delivery.