Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rose Plata

Whittier,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Passionate in working with the public. Willingness to take on added responsibilities to meet team goals and contribute to team success through hard work, attention to detail and excellent organization skills. Motivated to learn, grow and excel in all areas.

Overview

25
25
years of professional experience

Work History

Operations Agent

Mach1Global
Downey , CA
02.2018 - Current

Provide Customer Service / Data Entry within a Logistics Industry. Creating ground shipment bookings, hot shipments. Verifying Known shipper status. Responsible for tracking / tracing shipments from original to final destination. Daily communication with Customers, sales representative and agents. Problem solving with agents and team members to ensure Customers are provided with the most highest level of customer service. Providing pre alerts and arrival times for agents/ team members. Responsible for collecting charges and POD information for shipments and closing out shipments with all vital information necessary for accurate billing ensuring all charges are accurate. Quoting Customers on regular ground service and hot shipments.

Customer Service Associate, Team Lead

Radiant Global Logistics
Carson , CA
10.2012 - 02.2018

Responsible for overseeing the Customer

Service Department within the logistics industry and ensuring team delivers highest level of customer service possible. Investigate customer problems, communicate with customers over phone, email, meetings. Hire, train and terminate service agents. Handle major incidents that cannot be resolved by team. Isolate and identify areas of improvement, work and management on customer service initiatives. Compile date reports for team and upper Management. Assist team with tracking, creating shipments, and customer calls.

Assistant Account Manager

SBA Global Logistic Services
Carson , CA
10.2013 - 11.2015

Assistant to Account Manager, providing assistance to high volume International web based account. Creating daily status reports both domestically and internationally for team members and Customer. Scheduling and maintaining logs for missed and revised orders. Answering high volume emails/calls. Processing return orders both domestically and internationally. Working with major airlines/ agents to problem solve and track /trace shipments. Problems solve with shipments delayed in customs. Assist other departments with charges on shipments.

Instructional Assistant

Margarita Middle School
Temecula , CA
08.2000 - 09.2013

Assisted teacher/students in grades levels of 6-8th grade in academic subjects. Assisted teachers in preparing material for daily assignments. Assessed student assignments to check for understanding, quality and completeness before submission for grading. Administered assessment testing for comprehension. Organized and guided skills practice, research and memorization tasks for students. Created lesson materials, visuals and digital presentations to supplement lesson plans. Tutor individual students for reinforcement. Participated in Spanish speaking student / parent meetings to review student goals/accomplishments, and improvements required. Assisted Principal with Spanish speaking parents in meetings, Teleparent recordings that kept parents informed about school happenings and assisted in various office duties such as filling in for Attendance clerk when needed.

Education

Associate of Arts -

Mt San Jacinto College
San Jacinto, CA
06.2013

High School Diploma -

Garfield High School
Los Angeles, CA
06.1987

Skills

  • Multitasking Abilities in fast paced environment Work well under pressure
  • Excellent Customer Service skills and communication, Spanish speaking
  • Thorough and detail oriented
  • Problem-Solving
  • Active Listening
  • Team player as well as managing required duties independently
  • Good telephone/ email etiquette,
  • Clerical Support, experience with MS office, Excel, Word, MS Outlook, 7L

Languages

Spanish

Timeline

Operations Agent

Mach1Global
02.2018 - Current

Assistant Account Manager

SBA Global Logistic Services
10.2013 - 11.2015

Customer Service Associate, Team Lead

Radiant Global Logistics
10.2012 - 02.2018

Instructional Assistant

Margarita Middle School
08.2000 - 09.2013

Associate of Arts -

Mt San Jacinto College

High School Diploma -

Garfield High School
Rose Plata