Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Passionate in working with the public. Willingness to take on added responsibilities to meet team goals and contribute to team success through hard work, attention to detail and excellent organization skills. Motivated to learn, grow and excel in all areas.
Provide Customer Service / Data Entry within a Logistics Industry. Creating ground shipment bookings, hot shipments. Verifying Known shipper status. Responsible for tracking / tracing shipments from original to final destination. Daily communication with Customers, sales representative and agents. Problem solving with agents and team members to ensure Customers are provided with the most highest level of customer service. Providing pre alerts and arrival times for agents/ team members. Responsible for collecting charges and POD information for shipments and closing out shipments with all vital information necessary for accurate billing ensuring all charges are accurate. Quoting Customers on regular ground service and hot shipments.
Responsible for overseeing the Customer
Service Department within the logistics industry and ensuring team delivers highest level of customer service possible. Investigate customer problems, communicate with customers over phone, email, meetings. Hire, train and terminate service agents. Handle major incidents that cannot be resolved by team. Isolate and identify areas of improvement, work and management on customer service initiatives. Compile date reports for team and upper Management. Assist team with tracking, creating shipments, and customer calls.
Assistant to Account Manager, providing assistance to high volume International web based account. Creating daily status reports both domestically and internationally for team members and Customer. Scheduling and maintaining logs for missed and revised orders. Answering high volume emails/calls. Processing return orders both domestically and internationally. Working with major airlines/ agents to problem solve and track /trace shipments. Problems solve with shipments delayed in customs. Assist other departments with charges on shipments.
Assisted teacher/students in grades levels of 6-8th grade in academic subjects. Assisted teachers in preparing material for daily assignments. Assessed student assignments to check for understanding, quality and completeness before submission for grading. Administered assessment testing for comprehension. Organized and guided skills practice, research and memorization tasks for students. Created lesson materials, visuals and digital presentations to supplement lesson plans. Tutor individual students for reinforcement. Participated in Spanish speaking student / parent meetings to review student goals/accomplishments, and improvements required. Assisted Principal with Spanish speaking parents in meetings, Teleparent recordings that kept parents informed about school happenings and assisted in various office duties such as filling in for Attendance clerk when needed.