Rose Prevalon
Implementation Specialist
Burlington,NC
Summary
Efficient Payroll Administrator knowledgeable about managing payroll for up to 200 employees each period. Adept at reviewing and correcting records, processing payments and funding accounts. Highly organized, detail-oriented, and efficient at work. Strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Ready to bring 5+ years of progressive experience to a new permanent role.
Overview
5
5
years of professional experience
1
1
Language
Work History
Implementation Specialist
Gusto Payroll
10.2022 - Current
- Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.
- Focused on customer retention by implementing over 260+ migrations, changed over 8,450 Gustomer's lives while securing a total of $106,500 MRR and $1.2mil ARR
- Consistently met/exceeded performance targets, including processing volume, accuracy, and customer satisfaction metrics
- Configured, installed and handled troubleshooting tasks for variety of different applications.
- Optimized software configurations for individual clients, tailoring solutions to meet unique business needs.
- Coordinated resources efficiently across projects, balancing workload and maximizing productivity among team members.
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
Assistant Underwriter
Citi Bank
01.2019 - 10.2022
- Responsible for reviewing and approving mortgage loan applications and assessing the applicants risk to the Lender
- Work cross functionally with officers, borrowers, and other stakeholders to ensure that loan applications are thoroughly reviewed and approved in accordance with company policies and industry regulations.
- Conducted comprehensive risk assessments for complex loans, identifying potential exposures and proposing mitigation strategies.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Maintained up-to-date knowledge of industry trends, allowing for informed decision-making when developing or revising underwriting guidelines.
Education
BA- Psychology - Psychology
University of North Carolina
Skills
- Risk Management
- Business Development
- Strategic Planning
- Panda/Boss
- Sales Force/CX NICE
- JIRA/Google Suite/Microsoft
Telephone and email etiquette
Project Planning
Adaptability and Flexibility
Timeline
Implementation Specialist
Gusto Payroll
10.2022 - Current
Assistant Underwriter
Citi Bank
01.2019 - 10.2022
BA- Psychology - Psychology
University of North Carolina
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