ROSE QUINN
Bloomingdale,GA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
General Office Associate
The Home Depot
Hardeeville, SC
05.2021 - Current
- Worked with team members to accomplish tasks and meet targets
- Demonstrated positive approach to daily operational tasks such as, scheduling customer deliveries, answer inbound calls and outbound calls, working closely with our DFL delivery agent to ensure a positive a successful delivery experience for every customer
- Move customer orders to correct ship lane
- Verify customer is receiving correct product
- Communicated effectively with customers about delays, route changes, or emergencies
Service Desk Team Lead
The Home Depot
Bluffton, SC
11.2020 - 05.2021
- Trained and mentored new service desk team members, providing guidance on best practices and company standards
- Responded promptly to escalated customer complaints or inquiries while demonstrating commitment to exceptional customer service
- Enhanced shopping experiences, directing or escorting to product locations on sales floor
- Provided information to customers on products or services
- Gave customers full attention and attended to their needs
- Promoted loyalty programs and store cards
- Issued refunds and credits to customers
Customer Service Desk Associate
The Home Depot
Bluffton, SC
08.2015 - 05.2021
- Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling
- Maintained detailed records of fulfillment actions
- Guided calls using excellent communication skills and decisive approach
- Delivered exceptional customer service by actively listening to concerns and addressing them promptly
- Conducted regular follow-ups with customers to ensure issue resolution and satisfaction
- Took payments from customers and issued receipts for services or products
- Answered multi-line telephone and handled issues or directed callers to appropriate person or area
- Fulfilled online pickup orders for walk-in customers
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Employee training
Timeline
General Office Associate
The Home Depot
05.2021 - Current
Service Desk Team Lead
The Home Depot
11.2020 - 05.2021
Customer Service Desk Associate
The Home Depot
08.2015 - 05.2021
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