Rose Rodriguez
Rialto,CA
Summary
Professional with experience in Store Operations, Leadership, People Development, Customer Service, Results and Sales Management. More than 20+ years of experience in managerial roles.
District trainer successfully training 6 store managers and more than 10 assistant managers.
Overview
28
28
years of professional experience
Work History
Store Manger
Big Lots Stores, Inc.
07.2013 - Current
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Operations Manager
Staples
01.2005 - 07.2013
- Extensive knowledge in merchandising and retail operations
- Responsible for hiring, teaching and coaching to reinforce behaviors that result in associates delivering exceptional sales and service results
- Ensure accountability and consistency for the store in delivering sales and service results
- Engage my team daily, coach and set clear expectations
- Hire and retain talented candidates for key roles
- Drive profitable sales and margin through fostering a sense of urgency in others to achieve work
- Review sales floor standards, focusing on service identifying and anticipating customer requirements expectations and needs
- Schedule creation of associates based upon forecasted sales, and promotional events
- Monitor and support inventory specialist and sales associates, adapting appropriately to competing demands and shifting priorities
- Use appropriate knowledge to fully understand problems
- Establish clear, realistic timelines to accomplish objectives
- Create a respectful and inclusive environment.
Restaurant General Manager
Pizza Hut
01.1997 - 01.2005
- Day to day managed sales and promotions
- Hired, trained and promoted associates
- Created schedules to business needs
- Achieved store level earnings and sales goals
- Supervised store security and safety
- Maintained and adhered to all company policies and procedures.
Education
Valley View High School
01.1997
Skills
- Customer Relations
- Team Development
- Payroll Management
- Scheduling
- Inventory Planning & Control
- Organizational Management
- Talent Recruitment
- Operations Management
- Store Merchandising
- Customer Service Management
Personal Information
Title: Operations Manager
Timeline
Store Manger
Big Lots Stores, Inc.
07.2013 - Current
Operations Manager
Staples
01.2005 - 07.2013
Restaurant General Manager
Pizza Hut
01.1997 - 01.2005
Valley View High School
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