Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

ROSE RODRIGUEZ

Hartford,CT

Summary

Dynamic bilingual professional with extensive experience in interpretation and customer service at medical and community settings. Proven ability to facilitate communication in medical settings while maintaining confidentiality. Skilled in problem-solving and organization, adept at managing complex transactions and enhancing client satisfaction through effective verbal and written communication.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Interpreter

ITI
Glastonbury, CT
07.2023 - Current
  • Interpreted verbal conversations between individuals with limited English proficiency.
  • Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
  • Facilitated communication between non-English speaking patients and healthcare providers.
  • Provided appropriate contextual information to increase clients understanding of translations.
  • Performed consecutive interpretation during medical and community settings.

Real Estate Agent

The property shop of CT
West Hartford, CT
01.2023 - Current
  • Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
  • Responded promptly to client inquiries via phone or email.
  • Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
  • Managed marketing strategies for properties including advertising campaigns and open houses.
  • Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
  • Negotiated purchase agreements and contracts with buyers and sellers.
  • Researched current listings available in the area using multiple online resources.
  • Maintained updated knowledge of local real estate markets.
  • Ensured all transactions followed state laws regarding real estate practices.
  • Provided guidance to clients throughout the entire buying or selling process.
  • Facilitated communication between Spanish speaking individuals and English speaking organizations.

Assistant Manager

ENT of Western New England
Springfield, MA
01.2023 - 06.2023
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Maintained up-to-date knowledge of company products and services.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interpreted phone conversations between people who spoke different languages fluently.
  • Provided Spanish-English interpretation services for medical appointments, visits with MD and documents translating.

Medical Receptionist

Associated Ear, Nose & Throat Specialists
Bloomfield, CT
03.2017 - 01.2023
  • Entered insurance, demographics and health history into patient database.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Protected patients by observing strict HIPAA guidelines.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Facilitated communication between non-English speaking patients and healthcare providers.
  • Supported colleagues by providing assistance with translations as needed.
  • Assisted in the interpretation of medical documents, including patient records and discharge summaries.

Customer Service Representative

Xerox
East Hartford, CT
02.2012 - 02.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Exceeded company productivity standards on consistent basis.
  • Spanish Interpreter for the office.
  • Handled all Spanish client calls.

Education

High School Diploma -

Bulkeley High School
Hartford, CT
06.2004

Skills

  • Organization and Time Management
  • Verbal and Written Communication
  • Detail-Oriented
  • Administrative Support
  • Problem-Solving
  • Critical Thinking
  • Epic Systems
  • Records Management
  • Technologically Savvy
  • Patient Billing
  • Referral Verification
  • Spanish Interpreter
  • Medical terminology
  • Consecutive interpretation
  • Bilingual communication
  • Time management
  • Attention to detail
  • Memory retention
  • Professional ethics
  • Confidentiality understanding

Languages

Spanish, Professional

Certification

  • 40 hours session of The Community Interpreter International

Timeline

Interpreter

ITI
07.2023 - Current

Real Estate Agent

The property shop of CT
01.2023 - Current

Assistant Manager

ENT of Western New England
01.2023 - 06.2023

Medical Receptionist

Associated Ear, Nose & Throat Specialists
03.2017 - 01.2023

Customer Service Representative

Xerox
02.2012 - 02.2017

High School Diploma -

Bulkeley High School

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