Rose Rykowski

• Manage a diverse portfolio of accounts with personalized support, increasing client retention and satisfaction.

• Boosted sales revenue through strategic prospecting and identifying upsell opportunities.

• Negotiated contracts and service agreements, leading to favorable terms and long-term partnerships.

• Rebuilt client trust and engagement during company ownership transition.

· • Directed cross-channel marketing campaigns, increasing local brand visibility and lead generation.

• Delivered tailored IT solutions by coordinating site assessments and collaborating with product teams.

• Conducted system audits to guide software/hardware upgrades, minimizing user disruption.

• Improved internal workflows and reporting, enabling data-driven decision-making.

• Managed 40+ client accounts, leading quarterly business reviews with stakeholders to ensure satisfaction and retention.

• Resolved billing and service issues, aligning departments to deliver high-quality service.

• Guided clients through solution upgrades and advised on emerging technologies.

• Directed full project lifecycle from planning to implementation, meeting key milestones under budget.

• Utilized ticketing systems and follow-ups to manage client expectations and maintain support quality.

• Led sales and account management teams, driving multi-year growth in trial support services for law firms.

• Achieved highest recorded sales in 2015 and maintained top billing for 5 consecutive years.

• Developed go-to-market plans and presented sales strategies to internal and external stakeholders.

• Built loyalty and expanded key accounts through tailored deployment plans and high-touch client service.

• Connected with prospective clients via trade shows, cold outreach, and targeted networking.

• Oversaw 100+ client deployments including technical setup, equipment, and logistical planning.

• Managed vendor relationships and coordinated sub-contractors across project timelines.

• Provided client training, developed documentation, and improved internal communication using Connectwise, RTPro and HubSpot.

• Created accurate bid proposals and coordinated with vendors and internal teams for project budgeting.

• Streamlined communications for project launch across cross-functional departments.