ROSE SAMBA
Summary
Proven achiever with a solid background in transcription, electrical systems, and data management, honed at Herry Transcribe Hub and other leading firms. Excelled in project management and fast typing, enhancing operational efficiencies by streamlining processes.
Demonstrated exceptional attention to detail and team leadership, ensuring project completion with high accuracy and customer satisfaction. Skilled at accurately transcribing audio files into written documents.
Works with variety of audio sources utilizing modern transcription software to complete on-time assignments. Expertly manages time and simultaneous projects. Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level transcription position.
Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Transcriptionist
Herry Transcribe Hub
03.2023 - 03.2024
- Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
- Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Maintained high levels of customer satisfaction by consistently delivering accurate, timely, and error-free transcriptions.
Electrical and Electronics
Kenneth J Gerbino & Company
01.2023 - 06.2023
- Performed maintenance procedures and repairs on existing electrical products and systems. As an intern student I got to learn all this in order to gain knowledge and also grow my career.
- Inspected completed installations to observe operations and verify conformance to design and equipment specifications.
- Successfully managed multiple projects simultaneously by setting clear goals, prioritizing tasks, and monitoring progress.
- Proposed electrical product and system modifications to improve quality and efficiency.
Customer Care Officer
CCI
01.2021 - 01.2022
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
Data Entry and Copy and Paste Specialist
Upwork.com
01.2020 - 01.2022
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Streamlined data entry processes for increased efficiency and productivity.
- Kept up-to-date with industry trends related to technology tools used for data entry tasks, suggesting improvements when applicable.
- Implemented specific client requests to customize their printed materials according to desired specifications.
Education
Associate of Arts - Artificial Intelligence
ALX
Online07.2024
Associate of Science - Electrical Engineering
University of Nairobi
Nairobi12.2023
Associate of Science - Computer Information Technology
Kenyatta University
Nairobi12.2020
Skills
- Fast Typing Speed
- Meeting Deadlines Consistently
- Strong grammar knowledge
- Proofreading proficiency
- Pay attention to details and time keeping
- Data accuracy
- Data Entry
- Order Processing Efficiency
- Team Leadership
- Electrical experience
- Project Management
drawing
I love spending my free time drawing from imaginary scenes and put my ideas to something admirable.
Languages
English
Full Professional
Swahili
Native or Bilingual
French
Elementary
Spanish
Professional Working
Timeline
Transcriptionist
Herry Transcribe Hub
03.2023 - 03.2024
Electrical and Electronics
Kenneth J Gerbino & Company
01.2023 - 06.2023
Customer Care Officer
CCI
01.2021 - 01.2022
Data Entry and Copy and Paste Specialist
Upwork.com
01.2020 - 01.2022
Associate of Arts - Artificial Intelligence
ALX
Associate of Science - Electrical Engineering
University of Nairobi
Associate of Science - Computer Information Technology
Kenyatta University
Similar Profiles
YIP WEI CHENYIP WEI CHEN
Transcriber (Part-Time) at RMA TranscribeTranscriber (Part-Time) at RMA Transcribe
Eugine Onyango OdhiamboEugine Onyango Odhiambo
Volunteer IT Support at Homeless of Kisumu Hub-HOK HUBVolunteer IT Support at Homeless of Kisumu Hub-HOK HUB
Charandasi PatelCharandasi Patel
Accounts & Admin Executive at Gujarat Student Startup & Innovation Hub (i-Hub)Accounts & Admin Executive at Gujarat Student Startup & Innovation Hub (i-Hub)