Rose-Sandra Joseph
Orlando,FL
Summary
Organized and detail-oriented individual with proven ability to effectively manage and motivate student learning. Collaborates with fellow professionals to promote stimulating learning environment. Offers strong organizational and student engagement skills. Excelled in customer service and conflict resolution, enhancing customer loyalty.
Overview
3
3
years of professional experience
Work History
Substitute Teacher, K-12
Kelly Educational Staffing
05.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
SYEP Employee
CareerSource Broward
05.2024 - 07.2024
- Supported program coordinators in improving overall SYEP experience for better participant satisfaction.
- Utilized effective time management techniques to balance multiple responsibilities while maintaining high-quality performance standards consistently.
- Demonstrated flexibility by adapting quickly when unforeseen circumstances required changes in plans or schedules.
Member Experience Advisor
Nations Benefits
11.2022 - 03.2023
- Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to overall member experience journey.
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by organization.
- Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
- Provided ongoing support to members by promptly answering inquiries and offering tailored assistance when needed.
Customer Service Representative
NBC Universal Studios
04.2021 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Boyd H. Anderson High School
Lauderdale Lakes, FL06.2016
No Degree -
Broward College
Fort Lauderdale, FLAssociate of Arts -
Valencia College
Orlando, FL05.2025
Skills
- Student Engagement
- Positive Reinforcement
- Active Listening
- Problem-solving abilities
- Customer Service
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Leadership Qualities
- Strong Work Ethic
- Teamwork and Collaboration
- Attention to Detail
- Organizational Skills
Timeline
SYEP Employee
CareerSource Broward
05.2024 - 07.2024
Substitute Teacher, K-12
Kelly Educational Staffing
05.2023 - Current
Member Experience Advisor
Nations Benefits
11.2022 - 03.2023
Customer Service Representative
NBC Universal Studios
04.2021 - 08.2021
High School Diploma -
Boyd H. Anderson High School
No Degree -
Broward College
Associate of Arts -
Valencia College
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