Rose Schweibish
Concho,AZ
Summary
Dedicated, attentive and gifted in coordinating activities. Compiles data, solves problems, and updates records. Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent the field and support of desktop applications.
Overview
10
10
years of professional experience
Work History
Support Specialist
ChangePoint Integrated Health
Pinetop-Lakeside, AZ
01.2023 - 09.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided accurate information regarding insurance coverage, billing and payment processing.
- Assisted customers with scheduling appointments and follow-up care.
- Collected patient demographic and insurance information for new patients.
- Maintained accurate records of customer interactions, transactions and comments in the company's database.
- Resolved customer complaints promptly and professionally.
- Informed customers about services available at the clinic or hospital.
- Processed payments for medical services rendered using appropriate software applications.
- Verified patient eligibility for benefits according to healthcare policies and procedures.
- Referred customers to appropriate resources when needed such as financial assistance programs or support groups.
- Performed data entry tasks in order to update patient accounts accurately.
- Ensured compliance with HIPAA regulations concerning patient privacy rights.
- Provided technical support to customers having difficulty navigating online systems or websites related to medical services.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Manager
Heart Holdings LLC
Show Low, AZ
08.2017 - 05.2022
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Collaborated with other owners on joint ventures and shared resources.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
Host Home Provider
BETHANY RANCH
Phoenix, AZ
10.2014 - 10.2017
- Provided a safe and secure home environment for at-risk youth.
- Developed individualized care plans for each client in conjunction with the agency staff.
- Maintained accurate records of all activities related to the host home program.
- Engaged in regular communication with other members of the host home team regarding client progress.
- Organized recreational activities for clients that were both fun and educational.
- Transported clients to appointments, school, work. when necessary.
- Ensured that all rules set by the agency were followed within the host home setting.
- Built strong and trusting rapport with clients and loved ones.
Education
Associate of Arts - Business Administration / Psychology
Nortland Pioneer Collage
Show Low, AZ05-2023
Skills
- Payment Collection
- Insurance Verification
- Medical Charting
- Electronic Medical Records
- HIPAA Guidelines
- HIPAA Compliance
- Records Management
- Documentation
- Phone and Email Etiquette
- Attention to Detail
- Computer Skills
Volunteer
- Pie sales for local wrestling team.
- Community cleanups.
- Feed homeless.
- Collect fees to events in our community.
Accomplishments
- Employee of the year.
- Safety certificate no incident in more than 2 years.
Affiliations
- Guarding
- Cooking
- Reading
- Writing
- Working out
- Traveling
Languages
English
Professional
References
References available upon request.
Timeline
Support Specialist
ChangePoint Integrated Health
01.2023 - 09.2024
Manager
Heart Holdings LLC
08.2017 - 05.2022
Host Home Provider
BETHANY RANCH
10.2014 - 10.2017
Associate of Arts - Business Administration / Psychology
Nortland Pioneer Collage
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