Rosa Garcia
Lubbock
Summary
Proven leader with extensive experience in staff supervision and inventory management, notably at BIG 5 Sporting Goods. Excelled in creating a positive work environment and fostering team collaboration. Achieved significant improvements in customer satisfaction and operational efficiency through innovative problem-solving and a strong focus on food safety and customer service.
Overview
17
17
years of professional experience
Work History
Kitchen Manager
Aramark
10.2017 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Store Manager
BIG 5, Big 5 Sporting Goods
01.2008 - 09.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
GED -
Hereford High School
Hereford, TX05-2009
Skills
- Staff supervision
- Inventory management
- Multitasking and organization
- Problem-solving
- Kitchen equipment operation and maintenance
- Ordering supplies
- Cleaning and sanitation
- Customer service
- Food safety
Languages
Spanish
Professional Working
Timeline
Kitchen Manager
Aramark
10.2017 - Current
Store Manager
BIG 5, Big 5 Sporting Goods
01.2008 - 09.2016
GED -
Hereford High School
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