Summary
Overview
Work History
Education
Skills
Additional Information
Awards
Personal Information
Certification
Timeline
Generic

Rose Shilts

Eau Claire,WI

Summary

Excelled in streamlining operations, enhancing customer service, and driving employee performance. Knowledge in Microsoft Office and effective problem-solving, consistently achieving business goals through strategic planning and leadership. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Assistant Manager

Kwik Trip
Eau Claire, US
07.2018 - Current
  • Oversaw cash control, inventory management, and shelf audits.
  • Streamlined hiring and new hire onboarding procedures.
  • Developed and managed work timetables for a team of more than 35 employees.
  • Oversaw everyday business activities in a retail setting.
  • Addressed customer concerns and issues.
  • Recruited and trained new employees to meet job requirements.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Shift Manager

ALDI
Eau Claire, US
11.2012 - 06.2018
  • Managed cashier operations, offering excellent customer service.
  • Directed daily functions of a seven-person team.
  • Oversaw systematic control of inventory levels.
  • Ensured compliance with health and safety regulations.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.

In Home Caregiver

Iris
Altoona, US
03.2012 - 06.2018
  • Provided personal care, managed house cleaning, and prepared meals.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Assisted clients with proper exercises and rehabilitation.

Cleaning Specialist

Double Days Bar and Grill
Eau Claire, US
10.2007 - 03.2012
  • Performed thorough cleaning of all restaurant and bar areas.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners, sponges, and squeegees.
  • Serviced, cleaned and restocked restrooms.

Supervisor

Taco John's
Eau Claire, US
10.2001 - 09.2007
  • Ensured thorough cleaning and conducted store closing/opening prep.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Directed and supervised team of 15 employees in daily operations.
  • Trained new employees on company policies and procedures.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.

Education

Associate - Human Resource Management

CVTC
Eau Claire, WI
05.2022

High school or equivalent - Basic

Mckinley Vocational High School
Eau Claire, WI
05.2002

Skills

  • Retail sales
  • Problem-solving
  • Supervising experience
  • Human resources
  • Office management
  • Retail Management
  • Inventory
  • Planograms
  • Microsoft Word
  • Food Service and safety
  • POS
  • Interviewing
  • Assistant Manager Experience
  • Inventory Management
  • Training & development
  • Recruiting and interviewing
  • Customer Service
  • Employee Orientation
  • Microsoft office
  • Time management
  • Leadership
  • Store Management Experience
  • Team Building
  • Payroll
  • Customer Support
  • Merchandising
  • Operations
  • Scheduling
  • Cash handling

Additional Information

I am a very hard worker who pays attention to detail. I adapt well and enjoy learning new things and always put forth my best efforts.

Awards

Employee Service Award, 11/01/17

Presidents List at CVTC 2019,2020, 2021

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

Food Safety Manager Training

Timeline

Assistant Manager

Kwik Trip
07.2018 - Current

Shift Manager

ALDI
11.2012 - 06.2018

In Home Caregiver

Iris
03.2012 - 06.2018

Cleaning Specialist

Double Days Bar and Grill
10.2007 - 03.2012

Supervisor

Taco John's
10.2001 - 09.2007

Associate - Human Resource Management

CVTC

High school or equivalent - Basic

Mckinley Vocational High School

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Rose Shilts