Rose Sigler
Middletown,CA
Summary
Proven Front Desk Receptionist and Assistant Grocery Manager with a track record of enhancing customer satisfaction and streamlining operations at Harbin Hot Springs and Calmart. Skilled in customer service and office administration, adept at resolving complex problems, and boosting efficiency. Achieved significant improvements in guest experience and operational workflow.
Overview
2025
2025
years of professional experience
Work History
Front Desk Receptionist
Harbin Hot Springs
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
Front Desk Receptionist
Konicti Harbor
Front Desk Receptionist
H&r Block
Survalince Officer
Middletown Tribal
Assistant Grocery Manager
Calmart
07.2021 - 10.2024
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Streamlined workflow processes for increased productivity, implementing new systems and procedures.
- Maintained a clean and organized store environment by enforcing strict safety standards and sanitation practices.
- Reduced shrinkage through diligent inventory control measures, including proper ordering and stock rotation practices.
- Cultivated strong vendor relationships to secure competitive pricing on products, contributing to overall profitability.
- Monitored sales trends to identify opportunities for promotions or markdowns, maximizing revenue potential.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Optimized floor layout for easy navigation, resulting in improved customer experience during shopping visits.
- Boosted sales performance with strategic merchandising decisions and regular price adjustments.
Manager
Hardester's Market
10.2016 - 04.2020
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
Education
General - General Studies
Middletown High
Middletown, CA06.1997
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Office Organization
- File Organization
- Hospitality services
- Front Office Management
- Filing
- Sensitive information handling
- Work Prioritization
- Administrative Support
- Complex Problem-Solving
- Office Administration
Timeline
Assistant Grocery Manager
Calmart
07.2021 - 10.2024
Manager
Hardester's Market
10.2016 - 04.2020
Front Desk Receptionist
Harbin Hot Springs
Front Desk Receptionist
Konicti Harbor
Front Desk Receptionist
H&r Block
Survalince Officer
Middletown Tribal
General - General Studies
Middletown High
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