Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Rose Smith

Small Business Owner
Billings,Mt

Summary

  • Creative business owner with exceptional background spent in Nursing and natural healing. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
  • Motivated business professional bringing 14 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
  • Incredibly proficient in Quickbooks, MS Word, Excel, Adobe, and am very knowledgeable in several other programs as well as being an incredibly quick learner.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Owner

Sunshine & Rose's Healing LLC
08.2023 - Current

Owner and operator of single member LLC that offers natural healing through Usui Reiki and Reflexology.


Credentials listed below:

Usui Reiki 1, 2, & Master

- Studied under Melissa Crowhurst from Natural Healer


Udemy Certifications

-Foot Reflexology (A Unique Foot Reflexology Certification Course) instructed by Mark Perren-Jones

-Facial Reflexology and Acupressure (Facial Reflexology Massage Certification Course) instructed by Michael Eric Everson

Office Manager/Secretary Manager

Tower Group LLC
05.2008 - 01.2021
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Evaluated employee records and productivity and submitted evaluation reports.

CMS Charge Nurse

Billings Clinic Hospital
08.2010 - 02.2016
  • Enhanced patient care by implementing evidence-based nursing practices and protocols.
  • Streamlined nursing workflows for increased efficiency and improved patient outcomes.
  • Collaborated with interdisciplinary teams to develop individualized care plans for patients.
  • Mentored and supervised junior nurses, fostering a supportive and professional work environment.
  • Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
  • Participated in quality improvement initiatives, contributing to the development of best practices within the department.
  • Coordinated discharge planning, collaborating with patients, families, and healthcare providers to ensure seamless transitions of care.
  • Facilitated ongoing education for nursing staff through in-service training sessions and workshops on relevant topics.
  • Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
  • Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
  • Assisted in budget development and resource allocation processes for the nursing department, ensuring optimal use of funds available for patient care services.
  • Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
  • Continually updated clinical knowledge by attending conferences, seminars or webinars related to Charge Nursing competencies.
  • Organized regular meetings within the department to discuss process improvements or address any challenges faced by our team members.
  • Contributed significantly towards Joint Commission accreditation compliance through regular audits, staff education and process improvement recommendations.
  • Implemented effective resource management strategies by diligently tracking supply inventory levels and placing orders to replenish stock when needed.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
  • Supervised and managed daily scheduling, tasking, and administration.
  • Collaborated with other healthcare professionals to provide quality patient care.
  • Monitored nursing care, patient assessment processes, and treatment implementations.
  • Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
  • Implemented quality patient care techniques to align with safety, health, and organizational regulations.
  • Developed and maintained close relationships with patients and families to facilitate smooth communications, provide encouragement and build trust.
  • Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care.
  • Cared for patients' wounds and changed dressings.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Educated family members and caregivers on patient care instructions.
  • Managed patients recovering from medical or surgical procedures.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Monitored patient reactions after administering medications and IV therapies.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.

RN Floor Nurse

Billings Clinic Hospital
07.2007 - 02.2016
  • Improved patient care by providing compassionate and comprehensive nursing support on a busy hospital floor.
  • Enhanced patient satisfaction by delivering personalized care plans tailored to individual needs.
  • Collaborated with interdisciplinary teams to develop optimal care plans, resulting in improved patient outcomes.
  • Increased efficiency in the workplace by streamlining processes and maintaining accurate records of patients'' medical histories.
  • Promoted a safe environment by consistently adhering to infection control policies and procedures.
  • Contributed to reduced hospital readmissions by conducting thorough assessments and appropriately addressing patients'' concerns during their stay.
  • Facilitated timely discharges through efficient coordination with case managers, social workers, and physicians.
  • Provided effective patient education, ensuring understanding of medical conditions and treatment protocols for better self management.
  • Precepted new oncoming registered nurses as well as assisting nursing students in clinicals. Precepted nursing students in senior year of nursing school.

Education

Certification in Foot And Facial Reflexology - Reflexology

Udemy
08.2023

Usui Reiki 1, 2, & Master - Usui Reiki

Natural Healer
Australia
06.2023

Bachelor of Science - Nursing

Montana State University
Bozeman, MT
05.2007

Skills

  • Business Management
  • Administrative Oversight
  • Budget Administration
  • Client Service
  • Financial Planning
  • Team Oversight
  • Customer Relations
  • Contract Management
  • Verbal and Written Communication
  • Direct Patient Care
  • Care Plan Implementation
  • Unit Administration
  • Patient Education

Additional Information

A Little About Me

I am a recently divorced single mother of 2 daughters, ages 10 and 6. I can accommodate almost anything with a little advanced notice, however my girls are energetic which a flexible schedule would help with to accommodate needs that come up for them. I am excited to get an opportunity to work in the field I am called to, as well as use the experience in business and nursing I have along with new knowledge I have been able to acquire.

Timeline

Owner

Sunshine & Rose's Healing LLC
08.2023 - Current

CMS Charge Nurse

Billings Clinic Hospital
08.2010 - 02.2016

Office Manager/Secretary Manager

Tower Group LLC
05.2008 - 01.2021

RN Floor Nurse

Billings Clinic Hospital
07.2007 - 02.2016

Certification in Foot And Facial Reflexology - Reflexology

Udemy

Usui Reiki 1, 2, & Master - Usui Reiki

Natural Healer

Bachelor of Science - Nursing

Montana State University
Rose SmithSmall Business Owner