Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Rose Taylor

Webb City,MO

Summary

Customers Service and Financial Counseling with over 20+ years of experience providing exceptional service to all patients, management, and consumers.

Seasoned Realtor with 6 years of experience in real estate sales. Experienced in all aspects of real estate buying and selling. Possesses excellent presentation and communication skills. Fully committed to customer satisfaction.

Overview

18
18
years of professional experience

Work History

Community Engagement Coordinator

TLC Property Management
Joplin, Missouri
08.2024 - Current
  • Work closely with the residents to make sure their needs are met.
  • Make daily phone calls on the lead board.
  • Plan holiday events for residents.
  • Check stats daily, making sure we are meeting the quota.
  • Take care of all complaints in a timely manner.
  • Respond to all emails and phone calls daily.
  • Complete collection and eviction phone calls, and paperwork, daily.
  • Scan all rent payments into Entrata.
  • Cover for the manager when he is out of the office.
  • Stay within guidelines and Fair Housing Laws.

Sales and Business Development Professional

TLC Property Management
Joplin, Missouri
05.2024 - 08.2024
  • Provided exceptional customer service by anticipating customer needs and responding promptly to inquiries.
  • Supported lead qualification efforts by providing insights into customer needs.
  • Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.
  • Developed and maintained strong relationships with current and prospective clients to expand market presence.
  • Identified business prospects through cold calling, networking, marketing and database leads.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Ability to negotiate effectively while maintaining a positive relationship.

Cottage Coordinator

Foxberry Terrace Senior Living
Joplin, MO
05.2023 - 11.2023
  • Coordinate and Host Activities for Independent Living residents with input on activities from the current IL Seniors.
  • Develop, distribute, and execute activities on the monthly activity calendar
  • Recruit and schedule volunteers
  • Arrange transportation as needed for the IL residents
  • Manage service provided at the Club house including meal service
  • Assured housekeeping services are performed and meets Community expectations for the Cottages and the clubhouse
  • Make seniors feel welcome when moving into IL units, help coordinate new move ins and provide welcome gifts to new residents and introduce to other IL neighbors
  • A resource for the seniors in the IL Cottages by researching services in the area, assisting with needed services. Acting as a community concierge
  • Supervised kitchen and housekeeping staff.

Licensed Real Estate Agent

Texas Diamond Realty
Dayton, TX
10.2018 - 12.2020
  • Completed contract documents, purchase agreements, and closing statements.
  • Scheduled home viewings with potential buyers.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Accompanied buyers during property inspections.
  • Represented buyers and sellers in major real estate transactions.

Licensed Real Estate Agent

Coldwell Banker Southern Homes
Beaumont, TX
11.2016 - 10.2018
  • Scheduled home viewings with potential buyers.
  • Maintained current and accurate CRM database of prospective customers.
  • Represented buyers and sellers in major real estate transactions.
  • Researched and determined competitive market price.
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.

Financial Counseling/Eligibility Coordinator

Mercy Hospital, Rogers AR
Roger, AR
06.2011 - 11.2013
  • Ran credit card batches and balanced deposits on a daily basis.
  • Documented and managed patient information using Star program.
  • Scheduled patient appointment and procedures.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Referred patients to appropriate professionals and services.
  • Served needs of customers during shift, including collecting payments, tracking rewards and handling customer service issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Approved and denied charity applications, after reviewing patients income, bank statements, tax forms from last 2 years, and assets.

Financial Counselor/Patient Communicated

St John's/Mercy Hospital
Joplin, MO
06.2007 - 11.2011
  • Counseling and financial assistance.
  • Provided open and timely communications to co-workers, patients, and staff to provide excellent patient care.
  • Interviewed patients and families, answering questions regarding financial process during such sessions.
  • Assisted patients without healthcare coverage to find resources, services and assistance needed.
  • Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.
  • Liaised between hospital, patient, and insurance carrier to verify that each party had necessary information.

Education

CMA

Foxberry Senior Living
09.2023

Association of Realtors
2018

Real Estate License -

St Edwards University
Auston TX
2016

Early Child Education -

Crowder College
1989

Skills

  • Excellent Customer Service with Passion
  • Reliable and Trustworthy
  • Good Work Ethic
  • Friendly, Positive Attitude
  • People Skills
  • Active Listener
  • Handling Complaints
  • Multitasking and Organization
  • Decision Making
  • Verbal and Written Communication
  • Team Building
  • Relationship Building
  • Staff Training & Supervision
  • Staff Scheduling
  • Hiring
  • Scheduling and Calendar Management
  • Appointment Scheduling
  • Complex Problem Solving
  • Coaching and Mentoring
  • Negotiations
  • Time Management
  • Sales
  • Computer Skills
  • Microsoft office
  • Collections
  • AR
  • Healthcare insurance knowledge
  • Budget Planning
  • PPE Use
  • First Aid/CPR

Affiliations

  • Member of Chamber of Commerce
  • Volunteer at Webb City Senior Center

Timeline

Community Engagement Coordinator

TLC Property Management
08.2024 - Current

Sales and Business Development Professional

TLC Property Management
05.2024 - 08.2024

Cottage Coordinator

Foxberry Terrace Senior Living
05.2023 - 11.2023

Licensed Real Estate Agent

Texas Diamond Realty
10.2018 - 12.2020

Licensed Real Estate Agent

Coldwell Banker Southern Homes
11.2016 - 10.2018

Financial Counseling/Eligibility Coordinator

Mercy Hospital, Rogers AR
06.2011 - 11.2013

Financial Counselor/Patient Communicated

St John's/Mercy Hospital
06.2007 - 11.2011

CMA

Foxberry Senior Living

Association of Realtors

Real Estate License -

St Edwards University

Early Child Education -

Crowder College

Similar Profiles

CREATE PROFILE
Rose Taylor