ROSE TEJADA
Farmingdale,NY
Summary
Talented Bartender/Server bringing skills in order management, payment processing and upselling. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
El Jefe Sports Cantina
04.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Head Bartender
A.M.A RESTAURANTS LLC
08.2007 - Current
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
Education
High School Diploma -
Murry Bergtraum High School For Business Careers
New York, NY06.2022
Bachelor of Science - Business Administration And Management
Baruch College of The City University of New York
New York, NY06.2007
Skills
- Order Delivery Practices
- Supply Restocking
- Food Running
- Table Bussing
- Table Setting
- Guest Engagement
- Beverage Preparation
- Dining Area Maintenance
- Outstanding customer service
- Licensed Bartender
- Employee Training
- cash register operation
Certification
- Licensed bartender - 20 years
Languages
Spanish
Native or Bilingual
Timeline
Server
El Jefe Sports Cantina
04.2021 - Current
Head Bartender
A.M.A RESTAURANTS LLC
08.2007 - Current
High School Diploma -
Murry Bergtraum High School For Business Careers
Bachelor of Science - Business Administration And Management
Baruch College of The City University of New York
- Licensed bartender - 20 years
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