Rose Toussaint
Summary
Dynamic operations leader with 5+ years of progressive supervisory experience in logistics, warehouse operations, and retail management. Skilled in overseeing inbound/outbound freight, inventory control, and warehouse safety while driving KPI performance and cost savings. Experienced in managing unionized staff, implementing process improvements, and leveraging technology (WMS, dispatch systems, barcode scanning) to optimize operational efficiency.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
Pitney Bowes, Inc
Los Angeles
01.2026 - Current
- Redesigned and implemented streamlined processes to improve interdepartmental efficiency.
- Supported inventory tracking, equipment readiness, and daily floor walkthrough to identify safety, staffing, and operational gaps
- Supervise daily warehouse and logistics operations for 70+ associates, including frontline staff, leads, and direct reports in a high-volume production environment.
- Escalate operational risks, equipment concerns, staffing issues, and process breakdowns to leadership while tracking follow-up actions through completion.
- Manage and support 4 direct reports, assigning daily priorities, monitoring performance, and reinforcing accountability across shift operations.
Assistant Store Manager
FedEx
01.2025 - 01.2026
- Supervise daily retail operations, ensuring safe handling of packages, accurate inventory control, and compliance with company policies.
- Managed operational budgets, reduced waste, and improved workflow efficiency, achieving a 12% reduction in operational costs.
- Trained, coached, and mentored staff on safety procedures, customer service, and operational excellence to maintain high-performance standards.
- Supported inventory movement, equipment readiness, safety compliance, and operational follow-up across warehouse/logistics functions.
Operations Supervisor
UPS Freight
Los Angeles, CA
08.2024 - 03.2025
- Supervised inbound and outbound shipment processing, including receiving, put-away, picking, packing, and dispatch.
- Coordinated use of dispatch planning systems (DPS, UDC) to manage freight movement and ensure on-time delivery.
- Implemented quality control measures that reduced shipment errors by 30% and maintained high service levels.
- Maintained daily operational trackers, staffing logs, productivity reports, and issue-escalation records to support high-volume logistics operations.
- Introduced process improvements and technology enhancements to increase warehouse productivity and inventory accuracy.
Store Manager / Assistant Manager
Domino’s Pizza LLC
03.2020 - 02.2024
- Supervised daily operations across 5+ locations, including staff scheduling, inventory control, and compliance with corporate standards.
- Analyzed operational processes and implemented efficiency strategies, increasing workflow productivity by 20%.
- Recruited, hired, trained, and mentored staff and management teams, improving compliance scores and sales performance across underperforming stores.
- Oversaw P&L responsibilities, controlled expenses, and drove revenue growth through performance monitoring and process improvement.
Education
Bachelor of Science - Data Analytics
Western Governors University
12-2026
Skills
- KPI Analysis
- Union Staff Management
- Inventory Control & Auditing
- Process Improvement
- Warehouse Supervision
- Dispatch & Logistics Planning
- Fleet & Operational Readiness
- Logistics & Dispatch Coordination
- Safety & Compliance Procedures
- Process Improvement
Timeline
Operations Supervisor
Pitney Bowes, Inc
01.2026 - Current
Assistant Store Manager
FedEx
01.2025 - 01.2026
Operations Supervisor
UPS Freight
08.2024 - 03.2025
Store Manager / Assistant Manager
Domino’s Pizza LLC
03.2020 - 02.2024
Bachelor of Science - Data Analytics
Western Governors University