Rose Towers
Evergreen,CO
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
12
12
years of professional experience
Work History
General Manager
Willow Creek Restaurant
07.2021 - Current
- Successfully managed all aspects of restaurant operations including staff supervision, scheduling, inventory management, and customer service.
- Implemented cost-control measures resulting in significant reduction in expenses while maintaining quality standards.
- Developed and executed strategies to increase revenue, including promotions, special events, and menu enhancements.
- Led team of 25-40 employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and morale.
- Managed guest satisfaction through proactive communication, resolution of issues, and continuous improvement initiatives.
Customer Service/Sales Representative/Operations Manager
Colorado Threads
02.2018 - 07.2021
- Consistently exceeded sales targets through proactive prospecting and relationship-building.
- Cultivated strong relationships with clients to understand their needs and provide tailored solutions, resulting in high levels of customer satisfaction and repeat business.
- Collaborated with cross-functional teams including marketing, product development, and customer service to address client needs and drive revenue growth.
- Conducted product demonstrations and presentations to prospective clients.
- Utilized CRM software to track sales activities, manage leads, and forecast future sales opportunities.
Customer Service/Sales Representative/Wholesale Manager
Kanga Care
02.2012 - 01.2018
- Quickly promoted from Customer Service Representative to Sales Representative after demonstrating exceptional communication skills by promptly responding to customer inquiries via phone, email, and live chat.
- Provided personalized assistance to customers, actively listening to their concerns and offering solutions to resolve issues effectively and efficiently.
- Maintained a positive and empathetic attitude in all interactions with customers, ensuring a pleasant experience and fostering long-term relationships.
- Utilized CRM software to document customer interactions, track issues, and follow up on resolutions, maintaining accurate records for future reference.
Education
Bachelor of Science in Psychology -
University of Iowa
Iowa City, IASkills
- Key Account Management
- Verbal and written communication
- Client Relationship Management
- Goal Setting and Achievement
- Direct Sales
- Product Knowledge
- Customer Education
- Account development
- Customer Complaint Resolution
Timeline
General Manager
Willow Creek Restaurant
07.2021 - Current
Customer Service/Sales Representative/Operations Manager
Colorado Threads
02.2018 - 07.2021
Customer Service/Sales Representative/Wholesale Manager
Kanga Care
02.2012 - 01.2018
Bachelor of Science in Psychology -
University of Iowa
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