Rose Valladares
Yucaipa,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Auto Body Collision industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Gerber Collision & Glass
Banning , CA
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Ensure insurance partners and customers are supported in a timely and professional manner
- Coordinate communications between customers and Estimatics team
- Facilitate all administrative aspects of the repair process
- Processed invoices each weeks and mailed documentation to clients
Customer Service Assistant
Universal Building Services
Richmond , CA
01.2021 - 07.2021
- Provide information about establishments, such as the location of departments or offices, employees within the organization, or services provided
- Take orders for merchandise or materials and send them to the proper departments to be filled
- Review files, records, and other documents to obtain information to respond to requests
- Obtain customers' names, addresses, billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms
- Prepare invoices, shipping documents, and contracts
- Check inventory records to determine the availability of requested merchandise
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
Education
Studying Business And Design -
Laney College
Oakland, CA04.2020
Skills
- Customer retention
- IT skills
- Trouble shooting
- Multi-tasking
- Dependable
- Flexible and Adaptable
- Excellent Communication
- Performance Goals
- Insurance Law Knowledge
- Insurance Procedures
- Customer Experience
- Collision Repair Knowledge
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Gerber Collision & Glass
03.2022 - Current
Customer Service Assistant
Universal Building Services
01.2021 - 07.2021
Studying Business And Design -
Laney College
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