Rose Vargas
Keller,TX
Summary
As an experienced group sales coordinator, possess strong understanding of managing and directing the sales process. Have coordinated large-scale room list .building positive relationships with customers. Skills include strategic planning, leadership, and excellent customer service.
Overview
5
5
years of professional experience
Work History
Group Sales Coordinator
Delta by Marriott Hotel
01.2023 - Current
- Coordinated all aspects of group sales operations, booking reservations, booking links.
- Event points posting
- CI & Light Speed Knowledge
- Room management
- Maintained records of all transactions related to group sales operations including invoices and payments
- Maintained detailed records of all contacts.
- Collaborated with various departments to ensure seamless event execution and guest satisfaction.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Front Desk Supervisor
The Sinclair, Autograph Collection Hotel
10.2023 - 01.2024
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment
- Reviewed accounts and charges with guests during check out process
- Interacted kindly with guests, offering assistance and support
- Handled cash, credit and debit card transactions accurately
- Coordinated with housekeeping staff to verify all rooms were clean and ready for guests
- Greeted customers upon arrival and provided assistance with check-in
- Recorded guest comments and complaints, referred customers to managers as necessary
- Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay
- Reviewed accounts and charges with guests during check out process
- Computed bills, collect payments, and make change for guests
- Resolved guest issues with creative solutions
- Interacted kindly with guests, offering assistance and support
Front Desk Guest Service Agent
Residence Inn by Marriott
11.2019 - 03.2020
- Answered inquiries pertaining to hotel services, guest registration and travel directions, and made recommendations regarding shopping, dining, and entertainment
- Reviewed accounts and charges with guests during check out process
- Interacted kindly with guests, offering assistance and support
- Handled cash, credit and debit card transactions accurately
- Coordinated with housekeeping staff to verify all rooms were clean and ready for guests
- Greeted customers upon arrival and provided assistance with check-in
- Recorded guest comments and complaints, referred customers to managers as necessary
- Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay
- Reviewed accounts and charges with guests during check out process
- Computed bills, collect payments, and make change for guests
- Resolved guest issues with creative solutions, escalating major concerns to management
- Interacted kindly with guests, offering assistance and support
- Issued room keys and delivered instructions to bellhops
- Made and confirmed reservations
Education
High school or equivalent -
Desert Valley High school
Skills
- Knowledge of general office functions
- Keyboarding
- Filing
- Reception
- Calculator applications
- Records management
- Photocopying
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Full Professional
Timeline
Front Desk Supervisor
The Sinclair, Autograph Collection Hotel
10.2023 - 01.2024
Group Sales Coordinator
Delta by Marriott Hotel
01.2023 - Current
Front Desk Guest Service Agent
Residence Inn by Marriott
11.2019 - 03.2020
High school or equivalent -
Desert Valley High school
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