ROSE Washpun

Excellent customer service, when communicating with veteran, patients, family members and coworkers, and facility staff, promoting a friendly, personable and professional experience in all forms of communication. Proficient using Citrix, Vista, microsoft suit secured phones, printer, copier, teams, Practices proper business telephone etiquette while answering the phone.

Communicates effectively in-person using strong listening and speaking skills. Practice patience and understanding in all day-to-day encounters with veterans as well as staff members. Long periods of standing and moving through out whole hospital while doing repetitive motion activities of the hands and fingers for extensive keyboard and computer use

Maintaining vital connection between Nutrition, Dietitian, food service staff, Nursing, veterans and guests. Following standard procedures for all patients and residents feeding, including missed patient meals, late tray requests, patient meal ordering, and adherence to prescribed therapeutic diet as well as conducting daily audit ensure diets are made from a provider before visiting with patients

Resolving difficult problems and diffuses potential dissatisfaction with VA service

Ability to follow oral and written instructions.

Ability to communicate effectively, both orally and in writing, in person and via telephone with people from wide variety of backgrounds while maintaining good public relations and high level of customer service.

Training of new employee in citrix and diets for patients

GS 5

• Following federal regulations and health codes prepared and served dietary specific meals to Inpatient Veterans at WCHCS facility / Community Living Center Printing and processing information from computer relating to diet orders, Food preference, Food tallies, Supplemental Feedings, Diet Tickets and other data and changes necessary to complete duties. Initiates paperwork for calorie counts, responds to questions received over telephone regarding menus, meal service times, patient tray requests for food.
• Prepares variety of foods such as eggs, hot cereal, breakfast meat, sandwiches, and lunch/dinner entrees.
• Prepares cold foods for following day for Community Living Center
• Tray assembly line. Builds diet patterns based on knowledge of diets and accuracy of trays, identifies, and corrects discrepancies based on use of regular and modified diet menus and tickets.
• Increased customer satisfaction by resolving issues
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Push, pulling equipment to different areas of hospital for delivery
• Continuous standing, lifting, stooping, walking, reaching moves objects weighing up to 20lbs
• Practices first in first out
• Recording food temperatures
• Cleaning, organizing, labeling food and sanitizing
• Washing dishes, pots,pans
• Sweeping, mopping
• WG 4

• Adhered to optimal standards for cleanliness, appearance and service.
• Cleaned carpets by vacuuming, shampooing, deodorizing and disinfecting.
• Reported equipment malfunctions or breakdowns to your supervisor.
• Trained other staff members by physically demonstrating complex tasks.
• Stripping/waxing
• Biohazard knowledge
• Decontaminated and sanitized all equipment, instruments and supplies.
• Organized and used industrial cleaning products following strict safety procedures.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, Chemicals and Materials properly and with caution.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
• Completed routine floor stripping, sealing and finishing.
• Wrapped trays, instrument packs and sets.
• Identified parameters and sterilization method required for each item to be sterilized.
• WG 2

• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals and materials properly and with caution.
• Emptied trashcans and transported waste to collection areas.
• Organized and used industrial cleaning products following strict safety procedures.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Consulted with customers to assess needs and propose optimal solutions.
• Collaborated closely with clients to better understand entire project scope.
• Managed day-to-day operations of consulting business, which required such tasks as ID Badges and Background checks.
• Coached staff on daily performance and conducted evaluations to constructively address concerns.
• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Developed and maintained relationships with customers and suppliers through account development.
• Approved regular payroll submissions for employees.
• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
• Checked inventory and selected products from specific locations based upon availability.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards 100%
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Verified incoming products and checked delivery totals to keep system records current and accurate.
• Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
• Oversaw staff and maintained efficiency in fast-paced environment.
• Addressed customer complaints and requests by resolution or escalation.
• Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Worked with management team to implement proper division of responsibilities.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Interviewed, hired and trained new employees for positions.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Prepared and packed boxes for overnight delivery.
• Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.