Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rose White

Jacksonville,FL

Summary

Professional & proactive goal-oriented professional with excellent in office time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Patient Service Representative Phlebotomist I

Quest Diagnostics
09.2022 - Current
  • Verified insurance eligibility and coverage for patients.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Assisted patients in filling out check-in and payment paperwork.
  • Handled customer service inquiries in person, via telephone and through email.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Demonstrated versatility by performing both capillary and venous blood collection techniques as needed for specific patients or tests.
  • Enhanced lab workflow by accurately labeling specimens and ensuring timely delivery to testing facilities.
  • Improved patient comfort by providing efficient and gentle blood draw techniques.

Retail Order Picker

Remedy Intelligent Staffing Jacksonville
10.2017 - 07.2021
  • Developed strong relationships with team members by fostering a positive and supportive work environment, contributing to overall morale.
  • Collaborated with shipping department to ensure orders were packed correctly, minimizing damaged goods or missing items upon delivery.
  • Improved warehouse organization, streamlining the picking process for increased efficiency.
  • Contributed to inventory management by accurately counting stock and updating digital records.
  • Exceeded daily pick rate goals by utilizing efficient strategies for locating items within the warehouse quickly.
  • Assisted new employees with training, showing them best practices for order picking procedures and equipment usage guidelines.
  • Pulled orders quickly to maintain demanding productivity goals.

Assistant Manager

Campus Towers
03.2011 - 06.2017
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved resident satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to resident, assessing needs, and maintaining current knowledge of consumer preferences.
  • Offered hands-on assistance to residents, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Education

High School Diploma -

FSCJ GED
Jacksonville, FL
01.1996

Skills

  • Insurance verification
  • Order of draw
  • Blood collection techniques
  • Customer service
  • Appointment scheduling
  • HIPAA compliance
  • Patient greeting
  • Medical terminology
  • Specimen handling
  • Capillary puncture
  • Venipuncture expertise
  • Infection control protocols

Certification

  • Nursing Assistant, 2022 Chesapeake College, Cambridge, MD
  • Phlebotomy, 2020 Universal School of Phlebotomy, Jacksonville, FL
  • Medical Assistant, 1985 Jones College, Jacksonville, FL

Timeline

Patient Service Representative Phlebotomist I

Quest Diagnostics
09.2022 - Current

Retail Order Picker

Remedy Intelligent Staffing Jacksonville
10.2017 - 07.2021

Assistant Manager

Campus Towers
03.2011 - 06.2017

High School Diploma -

FSCJ GED

Similar Profiles

CREATE PROFILE