Rose Wilcox

I was a Poll Worker Trainer for several Election positions. I trained two classes a day. Assisted my colleagues, prepared test materials, packets, reviewed different manuals, set up the computers for the class.

Prepared and assembled different items, containers, packaged shipping items, made foams, assist in other areas as needed, sort, organized products, worked as a team

• Examined, categorized and sorted incoming documents.
• Maintained physical and computer-based filing systems.
• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Implemented improvements to file systems and procedures
• Scan documents in a timely manner, file, make copies of documents
• Work as a team, multi-task, print and sort manifest, prepare documents for the drivers

• Help large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Inform customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times
• Open up new credit cards for customers, rank top 5 in the store
• Meet daily goal, replenish, clean, assist team members, multi task, work in other departments

• Completed store opening and closing procedures and balanced tills.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Receive, and unload store truck, receive the vendor trucks, replenish store
• Supervise the team members and assist them with customer issues