Rose Yang
Appleton,WI
Summary
Dedicated and experienced professional with five plus years of combined expertise as a server and manager in the hospitality industry. Proficient in providing exceptional customer service, managing teams, and ensuring smooth restaurant operations. Currently pursuing a Bachelor's degree in Finance, demonstrating a commitment to furthering knowledge and skills in financial management and analysis. Possesses strong communication, leadership, and problem-solving abilities honed through years of practical experience. Eager to leverage both hospitality and finance backgrounds to contribute effectively in a dynamic business environment.
Overview
5
5
years of professional experience
Work History
Server
Draft Gastropub
08.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Manager's Assistant
Red Lobster
02.2019 - 08.2021
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported department procurement activities by coordinating with manager for direction.
- Monitored and managed social media accounts.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Education
Bachelor of Science - Finance
UW Green Bay
Green Bay, WI05.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Sales expertise
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Microsoft Office
- Microsoft Excel proficiency
Languages
Hmong
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Draft Gastropub
08.2021 - Current
Manager's Assistant
Red Lobster
02.2019 - 08.2021
Bachelor of Science - Finance
UW Green Bay