Rose Yang
Appleton,WI
Summary
Dedicated and experienced professional with five plus years of combined expertise as a server and manager in the hospitality industry. Proficient in providing exceptional customer service, managing teams, and ensuring smooth restaurant operations. Currently pursuing a Bachelor's degree in Finance, demonstrating a commitment to furthering knowledge and skills in financial management and analysis. Possesses strong communication, leadership, and problem-solving abilities honed through years of practical experience. Eager to leverage both hospitality and finance backgrounds to contribute effectively in a dynamic business environment.
Overview
5
5
years of professional experience
Work History
Server
Draft Gastropub
2021.08 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Manager's Assistant
Red Lobster
2019.02 - 2021.08
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported department procurement activities by coordinating with manager for direction.
- Monitored and managed social media accounts.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Education
Bachelor of Science - Finance
UW Green Bay
Green Bay, WI05.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Sales expertise
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Microsoft Office
- Microsoft Excel proficiency
Languages
Hmong
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Draft Gastropub
2021.08 - Current
Manager's Assistant
Red Lobster
2019.02 - 2021.08
Bachelor of Science - Finance
UW Green Bay
Similar Profiles
Kelly WattsKelly Watts
Server at Thirsty Lion GastropubServer at Thirsty Lion Gastropub
Miguel MartinezMiguel Martinez
Restaurat Owner at Tulum Latin GastropubRestaurat Owner at Tulum Latin Gastropub
Babs CobbBabs Cobb
Prep, Line Chef, and Dishwasher at Lucky Duck GastropubPrep, Line Chef, and Dishwasher at Lucky Duck Gastropub