Rose Angelie Zagala
Torrance,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Administrative Assistant/Lead Supervisor
AN APPLE A DAY dba RIGHT AT HOME
04.2019 - 06.2022
- Provided support to Director of Operations by handling scheduling and customer service inquiries
- Improved customer satisfaction by responding to inquiries within 24 hours, maintained 95% customer satisfaction rating and decreased number of complaints by 50%
- Reduced amount of time spent on administrative tasks by 25% through creation of standardized procedures and use of technology
- Maintained policy and procedure manuals and documented processes
- Anticipated staffing needs by analyzing workflow and strengths of employees
- Hired, trained, and evaluated staff, taking corrective action for disciplinary issues
Receptionist/Secretary/Medical Records Assistant
ABSOLUTE CARE HEALTH SYSTEMS, INC
09.2017 - 03.2019
- Answered telephone inquiries and channels them appropriately
- Maintained files, supplies, postage, and general office condition in an orderly manner
- Handled all correspondence and word processing for home health organization
- Performed other clerical receptionist duties such as filing, photocopying, and faxing
- Maintained current patient statistics utilizing Management Information System
- Maintained patient confidence by keeping patient records information confidential (HIPAA)
- Helped with discharging patient files with 95% accuracy.
- Filed records for timely retrieval
- Audited files for completion and accuracy
Home Care Associate
SEACREST AT HOME
10.2014 - 02.2018
- Helped clients in their daily personal tasks, such as bathing or dressing
- Did light housekeeping, such as laundry, washing dishes, and vacuuming in client's home
- If necessary, assisted with bathing, using toilet, and changing wound care dressings that don't require medication
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
Education
Bachelor of Science - Nursing
DE LA SALLE LIPA LIPA CITY
BATANGAS, PHILIPPINES04.2010
Skills
- Proficient in MS Suite (Word, Excel, PowerPoint, and Outlook) and PDF
- Quick learner
- Results-oriented
- File/records maintenance
- Time management skills
- EMR Systems
- Medical Terminology
- Data Entry
- Record Retention Guidelines
- Records Management
- Office Support
- HIPAA Compliance
- Medical Records Management
- Personnel Scheduling
- Office Supplies and Inventory
- Planning and Prioritization
- Customer Care
- Orientation and Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Administrative Assistant/Lead Supervisor
AN APPLE A DAY dba RIGHT AT HOME
04.2019 - 06.2022
Receptionist/Secretary/Medical Records Assistant
ABSOLUTE CARE HEALTH SYSTEMS, INC
09.2017 - 03.2019
Home Care Associate
SEACREST AT HOME
10.2014 - 02.2018
Bachelor of Science - Nursing
DE LA SALLE LIPA LIPA CITY
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