Rose Zepeda
Summary
Dynamic and creative professional with a proven track record at Plants N' Petals, adept in flower arranging and fostering positive client relationships. Leveraged flower identification and creative vision to enhance sales and customer satisfaction. Excelled in collaborative environments, significantly improving store aesthetics and efficiency.
Overview
10
10
years of professional experience
Work History
Junior Florist
Plants N' Petals
05.2023 - Current
- Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
- Streamlined order processing by implementing an organized system for tracking incoming orders and fulfillment status.
- Cultivated a supportive work environment by assisting colleagues with tasks as needed, promoting teamwork within the store setting.
- Participated in community outreach initiatives such as charity fundraisers or local events that showcased our florist services.
- Increased sales revenue by providing knowledgeable product recommendations and upselling complementary items.
- Ensured accurate record-keeping of client information, fostering long-term relationships through personalized follow-up communications.
- Provided exceptional customer service by going above and beyond to accommodate last-minute requests and resolve issues promptly.
- Supported event planning process by designing custom flower arrangements for weddings, corporate events, and special occasions.
- Managed daily cleaning duties to maintain a pristine shopping environment for customers.
- Educated customers on proper care techniques for plants and flowers, resulting in longer-lasting arrangements and increased satisfaction levels.
- Improved store aesthetics by regularly updating displays with seasonal themes and trending styles.
- Optimized workspace efficiency by organizing supplies systematically, allowing for quicker access during busy periods.
- Collaborated with team members to deliver timely and efficient service during peak business hours.
- Demonstrated excellent communication skills when consulting with clients about their floral needs, leading to successful project completion.
- Prepared potted plants and bouquets based on customer requirements.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Provided customers with care directions for flower arrangements.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
Receptionist
Turcios Movers
05.2019 - 05.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Collected cash, card, and other payments, processed transactions and updated relevant records.
Team leader
H&r Block
10.2021 - 02.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Retail Sales Associate
DD's Discount Store
07.2015 - 07.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Scarborough High
Houston, TX05-2011
Skills
- Flower arranging
- Flower identification
- Greenhouse maintenance
- Creative vision
- Color theory
- Bouquet assembly
Languages
English
Full Professional
Spanish
Full Professional
Interests
- Interior Design
- Hiking
- Cooking
- Gardening
- Backpacking and Hiking
- I like working with my hands and fixing things
- Baking
- I like trying new recipes and food trends
- Road Trips
- Camping
Timeline
Junior Florist
Plants N' Petals
05.2023 - Current
Team leader
H&r Block
10.2021 - 02.2023
Receptionist
Turcios Movers
05.2019 - 05.2023
Retail Sales Associate
DD's Discount Store
07.2015 - 07.2017
High School Diploma -
Scarborough High
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