Rosea Smith
Temple Hills,MD
Summary
Resourceful Senior Community Manager with 20 plus years of experience in property management, staff supervision, sales and marketing efforts, and contract development. Expert at driving occupancy rates and securing long-term tenancy. Results-driven leader seeking to leverage dynamic background into growth opportunities of Regional Property Manager/Assistant Director of Operations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Ross Companies
07.2024 - Current
- Detail-oriented and highly organized Manager with experience in subsidy and rent-controlled housing in Washington, DC. Supports the Property Manager in overseeing daily operations, ensuring compliance with DC rent control regulations, and maintaining resident satisfaction. Manages leasing, rent collection, and tenant relations while assisting with vendor coordination, and maintenance requests. Proficient in property management software, including Yardi and Rent Café, to track leases, financials, and compliance documentation. Strong knowledge of local housing laws and affordable housing programs. Committed to fostering a well-maintained, financially stable, and resident-focused community.
- Followed up on delinquent tenants and coordinated collections following company procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Prepared detailed reports on property performance metrics for weekly review with senior management team members.
- Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
- Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
- Conducted thorough market research to inform and adjust leasing strategies, leading to increased occupancy rates.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
Senior Community Manager
Aldon Management, Corp.
04.2016 - 06.2022
- Manage portfolio of 10 communities, responsible for all phases of operation
- Increased occupancy from 90% to 97% in 3 months
- Generate and manage annual budgets for multiple communities, including leasing and maintenance expenses
- Responsible for hiring, supervision, training, and evaluation of employee performance
- Provided leadership to site team members
- Created staff schedules in response to community needs
- Developed and managed highly skilled team members to be promoted from within the company, through effective recruitment, training and motivation, reducing employee turnover to less than 15% over two years
- Exemplify keen expertise in formulating and implementing strategic marketing solutions, advertising campaigns, and resident retention initiatives
- Presided over training sessions for sales, leasing, maintenance, marketing, and support employees
- Implemented new procedures to increase customer satisfaction and executed leasing meetings to keep customer service at the forefront
- Responsible for communications with City housing authorities, attorneys, and Health Departments, related to enforcement of fair housing laws, state, local, and landlord tenant laws
- Monitored and approved all A/R and A/P transactions for each community, followed by weekly and monthly detailed status reports to owners and investors
- Inspected properties regularly to identify deficiencies and schedule repairs
- Conduct quarterly property inspections to include curb appeal, workplace safety standards, office operations, maintenance operations, capital improvements, risk management issues, and common areas
- Solicited and analyzed bids for repairs, renovation and general maintenance
- Reviewed and interpreted vendor contracts to effectively enforce all requirements
- Maintained thorough, accurate and compliant records for internal and regulatory audits
- Fully abstracted all leases and entered all pertinent information into internal property management platforms
- Fostered good working relationships with residents, owners and board members by initiating collaboration and delivering exemplary service and engagement
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
Property Manager
Dreyfuss Management
01.2015 - 03.2016
- Managed day-to-day operations of a 400 plus unit apartment community
- In addition, overseen operations of a 256-unit sister apartment community
- Directed the day-to-day operations to include maximizing occupancy rates and profit performance
- Reported to the Regional Vice President
- Provided leadership to 10 plus staff members
- Hired, trained, developed, managed and evaluated staff
- Managed Resident and Tenant Relations
- Established Quarterly Market Survey to ensure competitive market rental rates
- Check resident files for completeness, assist site staff with problem solving, settle resident disputes, trained new managers in affordable housing procedures
- Conduct/Participate in various property inspections
- Maintain 95% occupancy rate, while increasing per unit rents
- Preparing monthly reports and financial statements for each property
- Perform and approve payroll, budget, purchase orders and invoice
- Disbursed petty cash to engineering staff and property personnel
- Trained staff on compliance, policies and procedures to maximize success
- Reviewed agent activities to check performance and optimize approaches
- Created and managed effective marketing strategies
- Rent collection, managing delinquencies, eviction filings and occupancy
- Reviewed received applications for final approval and processing for new leases
- Collected and maintained careful records of rental payments
- Established and implemented leasing goals while managing effective lease expiration program
- Coordinated maintenance and repair requests with engineering department and contacted contractors for bid proposals
- Planned and conducted site team and sales meetings on a weekly basis to discuss sales strategy, open maintenance items, common area improvement projects and provide forum for team to advise and address concerns as well as recognize outstanding performance
- Provide exceptional customer service support to residents, customers and owners
Assistant Property Manager
Gates Hudson & Associates Inc.
02.2012 - 12.2014
General Manager
Comsource Management
05.2008 - 01.2012
Assistant Property Manager
Reit Management
09.2006 - 11.2007
Assistant Property Manager
Vornado Charles E. Smith
03.2000 - 08.2006
Education
Associate of Arts - Business Administration and Management
El Camino College
Torrance, CASkills
- Financial budgeting and reporting
- Interior renovations
- Community marketing
- Income and expense management
- Daily operations management
- Maintenance oversight
- Customer relationship management
- Payment processing
- Conflict handling
- Team training
- Tenant and eviction laws
- Sales and marketing
- Knowledge of leasing and market conditions
- Fair housing mandates
- OneSite
- CRM
- Rent Cafe
- Yardi
- Jenark
- LRO
- MRI programs
- MS Office suite
- Commercial
- Retail
- Residential HOC
- HOA
- Mixed Use
Certification
- RPA, BOMI International, 2007
- CMCA, CAI, 2018
Timeline
Assistant Property Manager
Ross Companies
07.2024 - Current
Senior Community Manager
Aldon Management, Corp.
04.2016 - 06.2022
Property Manager
Dreyfuss Management
01.2015 - 03.2016
Assistant Property Manager
Gates Hudson & Associates Inc.
02.2012 - 12.2014
General Manager
Comsource Management
05.2008 - 01.2012
Assistant Property Manager
Reit Management
09.2006 - 11.2007
Assistant Property Manager
Vornado Charles E. Smith
03.2000 - 08.2006
Associate of Arts - Business Administration and Management
El Camino College
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