Rosealynn Ascencio
Indianapolis,IN
Summary
Innovative Training and Development Specialist with background in designing, implementing, and optimizing comprehensive training programs. Skilled in needs assessment, curriculum development, and leveraging technology to enhance learning experiences. Demonstrated ability to improve employee performance and productivity through effective training strategies. Successfully fostered collaborative environments that support skill development and professional growth.
Overview
25
25
years of professional experience
Work History
Senior Training Specialist
BI Inc.
Anderson, IN
09.2022 - 02.2025
- Produced reports and maintained training documents to support training activities.
- Identified opportunities for continuous improvement through regular assessment activities.
- Developed and implemented training plans to ensure effective onboarding of new employees.
- Provided feedback to managers regarding employee progress against established competencies.
- Roleplayed various scenarios with teams to build confidence in handling situations.
- Deployed learning management system, boosting product awareness, adoption and usage through educational content.
- Evaluated and communicated trainee participation and performance in reports to management.
- Maintained comprehensive database to track training, certifications and qualifications.
- Advised management on changes required in existing curricula or design of new courses.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Organized manuals, multimedia visual aids and other educational materials to aid training.
- Created instructor-led courses, eLearning modules, job aids, quick reference guides and other instructional materials.
- Coordinated with subject matter experts to develop content that aligned with organizational goals.
- Mentored team members to succeed and advance within department and company.
- Used expert platform and third-party application knowledge to customize and deliver virtual and in-person training.
- Collaborated with subject matter experts to ensure accuracy of content.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Trained employees on new software with minimum level of frustration and training friction.
- Ensured accuracy of all training documents such as manuals, presentations, handouts.
- Provided guidance to junior trainers regarding course delivery techniques or content development.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Maintained records of all trainings conducted including attendance logs, evaluation forms and course materials.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Supported internal customers by providing technical advice related to learning initiatives.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Training Specialist
BI Incorporated
Anderson, IN
03.2016 - 09.2022
- Tracked attendees, participation and understanding of course material.
- Maintained accurate records of all completed trainings in the organization's Learning Management System.
- Ensured compliance with industry-specific training requirements and certifications.
- Analyzed instructional data to assess course effectiveness and identify opportunities for improvement.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Created assessments to evaluate the effectiveness of training programs.
- Designed comprehensive training programs to enhance employee performance.
- Mentored and onboarded new staff members to establish top client satisfaction.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Monitored and evaluated the effectiveness of training programs using pre- and post-assessment tools.
- Provided technical support during online training events using web conferencing tools.
- Developed training materials and manuals to support diverse learning styles and organizational objectives.
- Facilitated classroom instruction for groups up to 30 students.
- Acted as a liaison between employees and management to communicate training needs and outcomes.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Delivered virtual instructor-led training sessions via video conferencing technology.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Utilized learning management systems (LMS) to administer online training and track employee progress.
- Produced high-quality videos for future training purposes.
Shipping and Receiving Specialist
Dependable Machine Co.
Indianapolis, IN
04.2012 - 03.2016
- Verified incoming and outgoing shipments against invoices or other documents, recording shortages and rejecting damaged goods.
- Developed relationships with customers by providing prompt service when requested information was needed.
- Organized and packed items for shipment according to customer requirements.
- Maintained inventory of shipping materials, such as boxes, labels, packing slips.
- Reported any safety hazards encountered during work hours immediately.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Prepared packages for shipping and determined most economical shipping methods.
- Maintained inventory of shipping materials and supplies.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Worked effectively in team environments to make the workplace more productive.
- Operated a variety of machinery and tools safely and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
1st Assistant Manager
McDonald's Restaurant
Indianapolis, IN
02.2000 - 01.2012
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with company policies, procedures, safety rules, and regulations.
- Assigned work and monitored performance of project personnel.
- Coordinated inventory management processes including ordering, stocking and tracking supplies.
- Assisted store manager in hiring and training new employees.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Implemented quality control measures to uphold company standards.
- Supported store manager by implementing directives, coaching employees and resolving front-line issues.
- Minimized shrinkage and product loss by effectively managing inventory controls.
- Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
- Addressed employee concerns or grievances in a professional manner.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Supervised staff to ensure efficient operation of the store.
- Provided feedback to employees on performance improvement opportunities.
- Assisted customers with product selection decisions based on their individual needs.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
- Helped with daily cash management, resolved drawer inaccuracies, and prepared daily deposits.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Performed regular audits of merchandise displays to ensure proper pricing accuracy.
- Provided excellent customer service to ensure customer satisfaction.
- Managed employee scheduling ensuring adequate staffing levels during peak business hours.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Managed household errands and other essential duties.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Education
Associate of Science - Criminal Justice And Corrections
American InterContinental University
Schaumburg, IL06-2012
Skills
- Organizational development
- Customer service training
- Strategic thinker
- Training delivery
- E-learning development
- Learning management systems
- Blended learning solutions
- New hire on-boarding
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Senior Training Specialist
BI Inc.
09.2022 - 02.2025
Training Specialist
BI Incorporated
03.2016 - 09.2022
Shipping and Receiving Specialist
Dependable Machine Co.
04.2012 - 03.2016
1st Assistant Manager
McDonald's Restaurant
02.2000 - 01.2012
Associate of Science - Criminal Justice And Corrections
American InterContinental University
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