Roseana Da Silva
Fredericksburg,VA
Summary
Knowledgeable individual provides expert washing services for diverse client base. Assesses individual customer needs and recommends ideal solutions based on hair health expertise. Cultivates compassionate interactions and strong client relationships.
Overview
27
27
years of professional experience
Work History
Hair Style Assistant
Salon 730
07.2019 - 02.2024
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Advised patrons with chronic or potentially contagious scalp conditions to seek medical treatment.
- Implemented effective time-management strategies, allowing for prompt completion of multiple projects simultaneously.
- Provided assistance to stylists when needed.
- Examined scalps to determine appropriate products to apply during shampooing processes.
- Boosted sales revenue by effectively cross-selling and upselling fashion products to clients.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Developed strong communication skills while liaising between clients, vendors, and internal departments.
- Created attractive displays to promote salon services and products.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Shampooed and conditioned patron's hair and scalp to clean and remove excess oil.
- Offered exceptional service and support to walk-in and scheduled customers.
- Massaged customers scalps, monitored health and dryness conditions and conveyed concerns to hairdressers.
- Contributed to a positive team atmosphere by proactively assisting coworkers with tasks as needed.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
Sales Associate
Zen Juizo
06.1997 - 11.2001
- Prioritized helping customers over completing other routine tasks in store.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Developed strong rapport with customers and created positive impression of business.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed efficient cash register operations.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Built relationships with customers to encourage repeat business.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Listened to customer needs and desires to identify and recommend optimal products.
- Solved customer challenges by offering relevant products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Monitored customers for signs of security concerns and escalated issues to management.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Monsenhor Jose Paulino
Pouso Alegre11.2003
Skills
- Style Assessment
- Excellent customer service
- Social Media Promotion
- Scalp treatments
- Schedule Management
- Scalp massage techniques
- Product Recommendations
- Cleanliness and sanitation
- Shampooing and Conditioning
- Customer Service
Timeline
Hair Style Assistant
Salon 730
07.2019 - 02.2024
Sales Associate
Zen Juizo
06.1997 - 11.2001
High School Diploma -
Monsenhor Jose Paulino
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