Roseane York Philadelphia
Arlington,TN
Summary
Thorough Quality Coordinator with 5 years track record of performing accurate audits, inspections and evaluations of products and processes. Smart analytical thinker adhering to all standards and regulations. Flexible and responsible to lift over 30 pounds.
Overview
18
18
years of professional experience
Work History
Quality Assurance Specialist Coordinator
State Department
05.2015 - 11.2018
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Drafted reports on quality verification activity outcomes, presenting findings to decision-makers and recommending response efforts.
- Drafted and reviewed quality assurance policies and procedures, improving customer feedback metrics by [Number]%.
- Identified and designed [Type] training curricula, prioritizing historical feedback findings to shape future educational efforts.
- Investigated recurring customer complaints, determining source of [Type] non-conformance incidences and recommending solutions.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Early Childhood Teacher
Beth Yeladim Preschool And Kidergarten
01.2008 - 07.2012
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Deputy Collection Supervisor
Lord And Taylor, A Division Of May
05.1992 - 06.1997
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Consular Assistant
State Department
03.1992 - 06.1997
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Handled client correspondence and tracked records to foster office efficiency.
Education
Forensic Science
Borough of Manhattan Community College of The City University of New York
New York, NY06.1998
Nursing
Hunter College of The City University of New York
New York, NY06.1982
High School Diploma -
Sarah J Hale
Dean St. Brooklyn NY06.1977
Skills
- Compliance Assurance
- Effective Prioritization
- Quality Risk Management
- Customer Service
- Quality Inspection and Control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Assurance Specialist Coordinator
State Department
05.2015 - 11.2018
Early Childhood Teacher
Beth Yeladim Preschool And Kidergarten
01.2008 - 07.2012
Deputy Collection Supervisor
Lord And Taylor, A Division Of May
05.1992 - 06.1997
Consular Assistant
State Department
03.1992 - 06.1997
Forensic Science
Borough of Manhattan Community College of The City University of New York
Nursing
Hunter College of The City University of New York
High School Diploma -
Sarah J Hale
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