Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roseann Burdi

Chesapeake,VA

Summary

Hardworking Team Coordinator with talent for efficiently and accurately accomplishing wide range of tasks, including receiving and supply inventory, office duties, and exceptional customer service skills.

Engaging, helping, and training team member's.

Scheduling and reporting. Positive and upbeat team player ready to apply skills and 20+ years of experience as a leader in the Supply Chain for Sentara Healthcare.

Willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

Team Coordinator

Sentara Healthcare
01.2015 - Current
  • Investigate and resolve variances in inventory counts.
  • Manage documentation and records for department.
  • Work with supervisor and team members to understand supply needs and bring levels within desired tolerances.
  • Verify contents of inventory loads against Bills of Lading.
  • Perform data entry and complete proper paperwork.
  • Manage inventory team to achieve optimal productivity and inventory control.
  • Complete stock inventories to identify and address issues negatively impacting controls.
  • Mark stock items with identification tags and par levels.
  • Keep documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
  • Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
  • Performed data entry and completed proper paperwork.
  • Purchased new supplies in line with projections and current inventory levels.
  • Collaborated with 11 team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.

General Manager's Assistant

Nags Head Hammock
03.2005 - 01.2015
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed employee evaluations and contract details.
  • Resolved problems promptly to elevate customer approval.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Handled cash accurately and prepared deposits.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Motivated, trained and disciplined employees to maximize performance.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Enhanced customer satisfaction by efficiently managing office operations and addressing client concerns promptly.
  • Streamlined office procedures for improved productivity, resulting in better service delivery to customers.
  • Coordinated staff training programs to develop team skills and improve overall performance in customer service.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Motivated, trained, and disciplined over 40 employees and 5 retail shops to maximize performance and sales.

Education

Leadership Certifications - Organizational Leadership

Linkedin Learning
Online
Current

High School Diploma -

Floyd Kellam High School
Virginia Beach, VA
08-1982

Skills

    • Training, Mentoring, Leadership
    • Shipment Policies
    • Requisitions Management
    • Paperwork Coordination
    • Inventory Purchasing
    • Paperwork Processing
    • Scheduling
    • Data Entry
    • Complaint Resolution
    • Customer Service
    • Active Listening
      • Documentation
      • Problem-Solving Abilities
      • Clerical Support
      • Key Holder Experience
      • Staff Education and Training
      • Problem Resolution
      • Critical Thinking
      • Administrative Support
      • Office Management
      • Team Supervision

Timeline

Team Coordinator

Sentara Healthcare
01.2015 - Current

General Manager's Assistant

Nags Head Hammock
03.2005 - 01.2015

Leadership Certifications - Organizational Leadership

Linkedin Learning

High School Diploma -

Floyd Kellam High School

Similar Profiles

CREATE PROFILE
Roseann Burdi