Summary
Overview
Work History
Education
Timeline
Generic

Roseann Courtney

Las Vegas,NV

Summary

Different than what you have but definitely what you NEED! Highly motivated sales lead with experience in visuals. Outgoing with a track record of driving sales, improved buying experience and elevating company profile with target market.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager

White House Black Market
las Vegas, NV
10.2015 - Current
  • Helped average of 12 customers per day by responding to inquiries and locating products.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 3.0% or more. Have weekly, yearly goal that need to meet for our district. I have stayed one of the top associate during my time here. My specialty is making clients feel like a V.I.P.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Issued receipts and processed refunds, credits or exchanges.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Trained and managed associates in customer service and sales techniques.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored over [Number] employees' day-to-day activities and made plans to rectify issues.

Lead Clinical Care Coordinator

Dr. Hendrickson
Henderson, NV
02.2006 - 02.2012
  • Expanded Function Dental Assistant with four and six handed techniques. Provide ongoing case management to all patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Schedule and assist with periodontal surgeries including surgical field set up and monitor patient vital signs.
  • Direct day-to-day operational functions for 5 operatory rooms, providing guidance and leadership to over 6 employees.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all patients.
  • Managed emergency patients and handled patient treatment concerns.
  • Manage back office. Order supplies, keep inventory, maintain equipment. Produce monthly and yearly reports.
  • Extensive case presentation to increase office profits.

Lead Clinical Care Coordinator

Dr. Gonzales
Las Vegas, NV
02.2005 - 02.2006
  • Expanded Function Dental Assistant with four and six handed techniques. Provide ongoing case management to all patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
  • Direct day-to-day operational functions fo 5 operatory rooms, providing guidance and leadership to over 6 employees.
  • Schedule and assist with periodontal surgeries including surgical field setup and monitor patient vital signs.
  • Managed emergency patients and handled patient treatment concerns.
  • Extensive case presentation to increase office profits.

Clinical Care Coordinator

Dr. Wagner
Las Vegas, NV
02.2002 - 02.2005
  • Provide ongoing case management to all patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
  • Direct day-to-day operational functions for 5 operatory rooms, providing guidance and leadership to over 6 employees.
  • Schedule and assist with periodontal surgeries, including surgical field setup and monitor patient vital signs.
  • Managed emergency patients and handled patient treatment concerns.
  • Extensive case presentations to increase office profits.

Education

Associate of Science - Dental Assisting

Northwest Health Careers
Las Vegas, NV
01.2002

Associate of Science - Dental Assisting

Las Vegas Institute Of Advanced Dental Studies
Las Vegas, NV
01.2002

Timeline

Assistant Store Manager

White House Black Market
10.2015 - Current

Lead Clinical Care Coordinator

Dr. Hendrickson
02.2006 - 02.2012

Lead Clinical Care Coordinator

Dr. Gonzales
02.2005 - 02.2006

Clinical Care Coordinator

Dr. Wagner
02.2002 - 02.2005

Associate of Science - Dental Assisting

Northwest Health Careers

Associate of Science - Dental Assisting

Las Vegas Institute Of Advanced Dental Studies

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Roseann Courtney