Roseann Fisher

Book Above Vacation Rentals

05.2021 - Current

Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Performed duties and provided service in accordance with established operating procedures and company policies.
Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Scheduled and attended meetings with clients and prospective clients as requested.
Assisted with conflict resolution during partnership negotiations and acquisitions.
Maintained statistical database of customers using [Software] for types of customer complaints, resolutions offered by organization, and satisfaction rating by customer.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Managed customer relations on ongoing basis to maximize customer retention.

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