Roseann Francavilla
Summary
I’ve been a stay at home mother for over 12 years I can multitask and organize and maintain a positive work environment. I’ve also worked in salons and Gym’s and grocery stores as well as taking care of my elderly parents as their caregiver.
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
Appetizer Department
ShopRite
Newton, NJ
03.2020 - Current
- Directed and supervised staff performance.
- Researched out-of-stock items to find additional inventory in other store locations.
- Provided feedback on employee performance and identified areas of improvement.
- Maintained safe food handling practices to prevent germ spread.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Sliced meats and cheeses and weighed deli items for customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Informed customers of deli specials to increase profits.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Maintained cleanliness of the deli area and equipment.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Greeted customers in a friendly and professional manner.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Offered samples to promote and upsell specials.
Olympic Lifter Coach
Powerfit
Augusta, NJ
03.2020 - Current
- Worked closely in training capacity with fellow student-athletes during off-season.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Created a positive atmosphere with an emphasis on personal growth and achievement.
- Suggested exercise modifications to individual athletes to avoid strain and injury.
Cosmetologist
Self-employed
Blairstown, NJ
01.1993 - Current
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
- Updated and maintained customer information records and beauty services provided.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Educated clients on proper skin care techniques and products.
- Used curlers, rollers and curling irons to press and curl hair.
- Introduced customers to cutting-edge beauty trends and products where applicable.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Developed a loyal client base through excellent customer service.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Ensured proper sanitation practices were followed at all times.
- Assisted customers in selecting appropriate retail products for their needs.
- Performed haircuts, coloring, highlighting and styling techniques.
- Engaged with customers by providing friendly conversation during services.
- Bleached, dyed or tinted hair using applicator or brush.
- Advised clients on how to maintain their new hairstyles at home.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Shaved, trimmed and shaped beards and mustaches.
Education
Certified Trainer -
USA Olympic Weightlifting
01-2023
Machine Operator
Shoprite
Newton, NJ03-2020
Cosmetology License -
Capri Institute of Hair Design
Clifton, NJ01-1993
Skills
- Diversity and Inclusion
- Ethical Standards
- Team Management
- Operational Efficiency
- Customer Service
- Workflow Coordination
- Employee Performance Evaluation
- Motivational Leadership
- Flexible Schedule
- Training and Mentoring
- Work Planning and Organization
- Coaching and Mentoring
- Problem-Solving
- Order Processing
- Customer Engagement
- Safety and Security
- Cosmetology
- Sales expertise
- Customer consultation
- Physical Strength
- Bleaching, dyeing and tinting
- Hair conditioning and styling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Appetizer Department
ShopRite
03.2020 - Current
Olympic Lifter Coach
Powerfit
03.2020 - Current
Cosmetologist
Self-employed
01.1993 - Current
Certified Trainer -
USA Olympic Weightlifting
Machine Operator
Shoprite
Cosmetology License -
Capri Institute of Hair Design