Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROSEANN GREENE

Bay City,TX

Summary

Skilled Area Manager with experience mentoring and directing new team members.

Overview

13
13
years of professional experience
1998
1998
years of post-secondary education
1
1
Certification

Work History

Area Manager

Burger King
Bay City, TX
10.2019 - Current
  • Supervised employees, ensuring optimal productivity.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Inspected store facilities regularly to ensure compliance with safety regulations and standards.
  • Resolved conflicts between employees or customers in a professional manner.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Coordinated with store managers to develop plans for improving operational efficiency.
  • Supervised business functions, employee staffing, customer retention and financial accountability for stores.
  • Boosted team morale and overall revenue by creating sales contests.
  • Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.

Manager

Whataburger
Lakeway , Texas
07.2012 - 08.2019
  • Oversaw daily operations to ensure smooth restaurant functioning.
  • Managed staff recruitment, training, and performance evaluations.
  • Developed and implemented operational policies and procedures.
  • Monitored inventory levels to maintain stock availability.
  • Ensured compliance with health and safety regulations in the restaurant.
  • Led team meetings to communicate goals and expectations clearly.
  • Enhanced customer service experiences through staff coaching initiatives.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Supervised daily operations to ensure efficient service and customer satisfaction.

Education

Skiatook High School
Skiatook, OK

Skills

  • Employee supervision
  • Conflict resolution
  • Operational efficiency
  • Staff recruitment

Certification

Servsafe

Timeline

Area Manager

Burger King
10.2019 - Current

Manager

Whataburger
07.2012 - 08.2019

Skiatook High School

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