ROSEANN GREENE
Bay City,TX
Summary
Skilled Area Manager with experience mentoring and directing new team members.
Overview
13
13
years of professional experience
1998
1998
years of post-secondary education
1
1
Certification
Work History
Area Manager
Burger King
Bay City, TX
10.2019 - Current
- Supervised employees, ensuring optimal productivity.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Resolved conflicts between employees or customers in a professional manner.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Boosted team morale and overall revenue by creating sales contests.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
Manager
Whataburger
Lakeway , Texas
07.2012 - 08.2019
- Oversaw daily operations to ensure smooth restaurant functioning.
- Managed staff recruitment, training, and performance evaluations.
- Developed and implemented operational policies and procedures.
- Monitored inventory levels to maintain stock availability.
- Ensured compliance with health and safety regulations in the restaurant.
- Led team meetings to communicate goals and expectations clearly.
- Enhanced customer service experiences through staff coaching initiatives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Supervised daily operations to ensure efficient service and customer satisfaction.
Education
Skiatook High School
Skiatook, OKSkills
- Employee supervision
- Conflict resolution
- Operational efficiency
- Staff recruitment
Certification
Servsafe
Timeline
Area Manager
Burger King
10.2019 - Current
Manager
Whataburger
07.2012 - 08.2019
Skiatook High School