Overview
Work History
Skills
Timeline
Generic
Rose Ann Lamb

Rose Ann Lamb

Elmira,NY

Overview

6
6
years of professional experience

Work History

Sales Associate

Zoom Tan - Tanning Salon
04.2023 - Current
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Presented professional image consistent with company's brand values.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Quoted prices, explained packages benefits of products
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Stayed current on company offerings and industry trends.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Solved customer challenges by offering relevant products and services.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Engaged with customers to build rapport and loyalty.

Jewelry Sales Associate

Paparazzi Accessories
12.2019 - Current
  • Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
  • Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
  • Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
  • Performed general maintenance and light cleaning of showroom.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Informed customers of upcoming promotions.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Worked with loss prevention in monitoring shopper behavior.
  • Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
  • Increased sales and customer satisfaction through personalized servicing.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished merchandise from inventory during downtime when stock became low.

Home Health Care Aide

Aim
02.2017 - 05.2020
  • Administered medication as directed by physician.
  • Developed individual care plans for clients based on specific needs.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Developed rapport to create safe and trusting environment for care.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Provided transportation and appointments management.
  • Monitored progress and documented patient health status changes to keep care team updated.

PCA

ARC Of Chemung
10.2019 - 01.2020
  • Scheduled and accompanied clients to medical appointments.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Used principles of growth and development to provide age-specific treatment and care.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.

Skills

  • Product Recommendations
  • Product Promotion
  • Strategic Planning
  • Reading Comprehension Skills
  • Effective Selling Techniques
  • Documentation and Recordkeeping
  • Stocking and Replenishing
  • Adapt to Diverse Groups
  • Guest Relations
  • Listening Skills
  • Excellent People Skills
  • Suggestive Selling
  • Inventory Tracking
  • Checking Inventories
  • Customer Service
  • Credit and Cash Transactions
  • Conflict Resolution
  • Verbal and Written Communication
  • Answering Customer Questions
  • Product and Service Sales

Timeline

Sales Associate

Zoom Tan - Tanning Salon
04.2023 - Current

Jewelry Sales Associate

Paparazzi Accessories
12.2019 - Current

PCA

ARC Of Chemung
10.2019 - 01.2020

Home Health Care Aide

Aim
02.2017 - 05.2020

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Rose Ann Lamb