Roseann Mattos
Monticello,IN
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Store Manager
American Rental (Full-O-Pep)
Bloomington, IN
09.2021 - 08.2024
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Store Manager
American Rental (Full-O-Pep)
Bloomington, IN
03.2007 - 06.2016
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Organized promotional events to increase product awareness.
- Analyzed financial data to identify areas of improvement.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Education
General
Lynbrook High School
Cupertino, CASkills
- Customer Service Management
- Work Planning and Prioritization
- Team Building and Leadership
- Customer Service
- Outstanding communication skills
- Personnel development
- Team Development
- Employee supervision and motivation
- Training and mentoring
- Team motivation
- Relationship building and management
- Documentation And Reporting
- Team leadership and coaching
References
References available upon request.
Timeline
Store Manager
American Rental (Full-O-Pep)
09.2021 - 08.2024
Store Manager
American Rental (Full-O-Pep)
03.2007 - 06.2016
General
Lynbrook High School
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